Digital Support Officer

Hertfordshire Partnership University NHS Foundation Trust (HPFT); St Albans; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading mental health trust in England is seeking a Digital Support Officer to provide essential support for their Electronic Patient Records and other clinical systems. The candidate will ensure the right technology is provided to staff while delivering a high level of customer service. Strong skills in problem-solving and multi-tasking across various systems are essential. Join an outstanding organisation dedicated to improving mental health services.

Qualifications

• Drive to provide high level customer service.
• Ability to multi-task using several clinical and non-clinical computer systems.
• Great problem-solving skills to resolve incidents at first point of contact.

Responsibilities

• Provide business support and configuration for systems and mobile phones.
• Act as the first point of contact for all staff for support and management of clinical systems.
• Collaborate on digital projects to improve clinical applications' use and data quality.

Skills

Customer service

Phone skills

Live chat skills

Multi-tasking

Problem solving

Job description

One of the key drivers in Hertfordshire Partnership University NHS Foundation Trust's Digital Strategy is to improve productivity and time to care for our workforce.

Our aim is to give our staff the right tools for the job with reliable technology, connectivity and support to enable efficient and flexible working.

We require a Digital Support Officer to work in our transformed Digital Support team. We are an innovative Service Desk support function working with all staff across the Trust. You will be involved in supporting our Electronic Patient Records and other clinical systems; making sure mobile phones and IT kit gets to the right place at the right time and talking to services to find out how we can proactively support them.

This role will require a person with a drive to provide high level customer service, good phone and live chat skills, the ability to multi-task using several clinical and non-clinical computer systems and great problem solving skills to resolve incidents at first point of contact.

Working as part of the Digital Support Team the Digital Support Officer will be responsible for providing business support, configuration for systems and mobile phones as well as data quality for a number of IT systems, specialising in the Trusts EPR (Electronic Patient Records).

The post holder will act as the first point of contact for all staff for support and management of clinical systems. Will be collaborating on digital projects to improve the use of clinical applications and data quality to help support the service delivery and organisational objectives.

As part of the role the post holder will also be processing orders and liaising with the Trusts IT shared service and external partners to ensure all staff are provided with the appropriate access and equipment.

Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.

Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex, and Norfolk, delivering these services within the community and several inpatient settings.

We also deliver a range of nationally commissioned specialist services including Tier 4 for children and young people, perinatal services, including medium and low secure learning disabilities facilities.

Our Trust Values Are

The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

These values are at the core of who we are, everything we do, and how we do it!

For further details / informal visits contact: Name: Lucy Oliver Job title: Digital Support Manager Email address: [e-mail]

Alternatively please contact the Digital Support Team Leaders,

[e-mail]

or

[e-mail]