Digital Support Apprentice

QA Limited; City of Edinburgh; On-site; GBP 17,000; Full time

Job summary

An exciting opportunity awaits as an apprentice in the travel industry, where you will enhance your skills in digital systems and online engagement. This role offers hands-on experience in a vibrant office environment, focusing on digital support and collaboration across teams. You'll gain proficiency in essential tools like Nevis, Excel, and SharePoint, contributing to reporting and client interactions. With a structured apprenticeship program, you will receive dedicated coaching and mentoring, leading to a nationally recognized qualification. If you're ready to kickstart your career in a dynamic field, this is the perfect chance for you!

Benefits

29 days holiday

Discounted travel

Refer a friend scheme

Qualifications

• Hands-on experience in digital systems and online presence enhancement.
• Become proficient in Nevis, Excel, and SharePoint for reporting and support.

Responsibilities

• Provide digital support for staff and clients, troubleshooting issues.
• Generate reports and prepare documentation for client files.

Skills

Microsoft Office Suite

Communication Skills

Numeracy Skills

Teamwork

Customer Service

Education

SCQF Level 6 Qualification

Tools

Nevis

Excel

SharePoint

Job description

Job Description

Beach trips, city breaks, cruises around the world – do you enjoy holidays?
Are you interested in working for a company in the travel industry?

Barrhead Travel is looking for an apprentice within their Glasgow office.

Apply for this exciting live opportunity today!

Overview:
As an apprentice at Barrhead Travel, you will play a pivotal role in enhancing our online presence, engaging our audience, and driving traffic to our digital platforms. This apprenticeship is designed to provide you with hands-on experience and valuable skills in digital systems across our legal and commercial spaces. You will work closely with these teams to ensure all first-level digital support is provided across all collaborative networks.

Responsibilities:

1. Be a key digital support staff member for all staff and clients, working collaboratively across your network. This includes processing standard requests, troubleshooting issues, and reviewing Nevis functionality in these requests.
2. Become an expert user in Nevis, Excel, and SharePoint. You will have advanced access to reconcile queries, generate reports, and provide information requests.
3. Proficient in Microsoft Office and SharePoint. You will contribute to reporting for incoming client files, prepare relevant documentation, generate client-specific reports, and handle invoicing.
4. Develop into a super user in Nevis during your apprenticeship, leading to an expert level of knowledge which you will share with other end users across the organization.

You will also collaborate across teams, supporting others in understanding specific features of these packages and their applications for record keeping, finance, and support for suppliers and clients.

Desirable skills:

• Good foundational knowledge of Microsoft Office Suite
• High standard of processing and numeracy skills
• Strong keyboard skills
• Excellent communication skills at all levels
• Good team player
• Previous customer service experience

Salary: £16,770 per annum.

Working hours: Monday to Friday, 9am – 5:30pm.

Benefits:

• 29 days holiday; after two years, holiday increases by a day each year up to 35 days
• Discounted travel
• Refer a friend scheme – earn an extra £750 by bringing new colleagues into the company

Future prospects:
Potential for a permanent role at the end of the 12-month apprenticeship, depending on department needs and your performance.

Important information:
This vocational apprenticeship fully supports your role with dedicated coaching and mentoring. Your skills coach and mentor will help you develop necessary skills, pass assessments, and provide personalized support. They will guide your growth through immersive training, address skills gaps, and clarify qualification details relevant to your role.

Upon completion, you will gain a nationally recognized qualification at SCQF Level 6. If you're interested in starting your career and earning a work-based qualification simultaneously, APPLY NOW!