Digital Solutions Lead

Stockton-on-tees Borough Council; Tees Valley; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary up to £42,123

28-32 days leave

LGPS pension

Employee benefits package

Job summary

Stockton-on-Tees Borough Council is seeking a Digital Solutions Lead to drive digital transformation and deliver high-quality solutions for residents and colleagues. This hands-on role requires leading projects, shaping digital capabilities and collaborating with services, Xentrall ICT and partners.

You will design, develop and maintain digital tools including AI-enabled solutions, automation and self-service workflows, ensuring secure identity management and dashboard reporting.

Qualifications

• Experience leading digital projects from concept to delivery.
• Understanding of digital technology, AI, and automation to drive transformation.
• Ability to build relationships across diverse stakeholders.
• Uses data and customer feedback to inform decisions.
• Strong leadership and customer-focused mindset.

Responsibilities

• Lead design, development and implementation of digital solutions across service areas.
• Develop AI-enabled digital solutions for seamless customer experiences.
• Integrate digital tools with core business systems.
• Configure workflows, identity management and dashboards.
• Mentor teams and ensure high-quality customer service.

Skills

Digital leadership

AI and automation

Stakeholder management

Data-driven decisions

Communication skills

Team coaching

Job description

Are you passionate about designing and delivering high-quality digital solutions that improve services for residents and colleagues? Do you enjoy leading people, shaping digital capabilities and working in a role where no two days feel the same?

If so, this could be a great next step for you. We're looking for a Digital Solutions Lead to help us drive forward Stockton-on-Tees Borough Council's digital transformation ambitions. This is a hands-on, influential role where you'll work closely with council services, Xentrall ICT and partner organisations to design, develop and maintain digital solutions including AI-enabled tools, automation, self-service solutions, workflows and customer-facing processes. As our Digital Solutions Lead, you will:

Responsibilities

• Lead on the design, development and implementation of digital and technology solutions across a range of service areas.
• Develop and enhance AI-enabled digital solutions that deliver seamless customer experiences.
• Integrate digital tools with key line-of-business systems to streamline customer transactions.
• Configure and maintain digital systems, workflows, scripts, identity management and management information dashboards.
• Identify opportunities for digital transformation and help shape new, digitally enabled service models.
• Manage project teams, developing and coaching team members to ensure strong performance and excellent customer experience., Please note that we're unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.

Candidate qualifications

• Has experience leading digital projects, solutions and service improvements from concept to delivery.
• Understands the opportunities of digital technology, AI and automation to drive transformation.
• Can build strong relationships and work collaboratively with a wide range of stakeholders.
• Uses data, insight and customer feedback to identify opportunities and inform decisions.
• Has excellent communication skills and can translate complex concepts into practical solutions.
• Demonstrates strong leadership, creativity and a commitment to delivering high-quality customer-focused services.

This is a fixed term role with an expected duration of 12 months.

Important Applicant Guidance Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience. Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from '[e-mail]' to the email linked to your North East Jobs account, and will also appear in the 'My Messages' section of your account. Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council's statutory employment checks. Employment cannot commence or continue unless this has been verified. Council Principles: The Council's recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent. Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee's visa is due to expire and sponsorship is not granted.

To learn more about the role and what we're looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.

Why join us?

At Stockton-on-Tees Borough Council, we know that great people deliver great services. That's why we are committed to creating a workplace where employees are trusted, valued and supported. In return, we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:

• A competitive salary of up to £42,123
• 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.