Digital Solutions Engineer

Austin Fraser; Cambridge; On-site; GBP 35,000 - 55,000; Full time

Job description

Job Title: Digital Solutions Engineer
Location: Cambridge Head Office (with UK, Ireland, and occasional international travel)
Department: Digital Solutions
Reports To: Digital Solutions Team Leader

Join ZEISS as a Digital Solutions Engineer

Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation, project management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products.

Key Responsibilities

As a Digital Solutions Engineer, you will:

Technical Support & Customer Service

1. Deliver remote and telephone support to customers and internal teams
2. Diagnose software application issues and network connectivity problems
3. Perform software upgrades and maintain detailed CRM records
4. Provide expert application support for ZEISS digital solutions

Pre-Sales & Commercial Support

1. Partner with the Sales Team to provide technical input during customer meetings and tender processes
2. Review quotations for technical accuracy
3. Attend customer meetings to support the sales cycle

Project Management & Software Deployment

1. Manage and coordinate the installation and upgrade of software
2. Liaise with customers and IT departments to provide technical specifications and project documentation
3. Install ZEISS software remotely

Internal Support & Collaboration

1. Provide IT and software support to ZEISS Field Service Engineers, Sales Teams, and Clinical Trainers
2. Maintain internal documentation including training materials, project trackers, and CRM records
3. Collaborate with third-party suppliers when required

Training and Development

1. Ongoing professional development through e-learning, virtual, and in-person training
2. Opportunities to attend training sessions in Germany and the USA
3. Regular reviews with your line manager to support continuous growth

Quality and Compliance

1. All work must align with ZEISS' ISO standards and QA procedures
2. Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base
3. Uphold a customer-first approach in every interaction

Health and Safety

1. Follow company H&S policies and practices at all times
2. Ensure actions at work consider the wellbeing of yourself and others

Travel Requirements

1. Primarily based in Cambridge, with travel to customer sites across the UK and Ireland
2. Some overnight stays required for customer visits, internal meetings, and training courses
3. Occasional international travel to Germany or the USA
4. A full UK driving licence is essential for this role

Why Join ZEISS?

At ZEISS, we're shaping the future of healthcare technology through innovation and precision. As part of our Digital Solutions team, you'll work with cutting-edge software, support meaningful healthcare solutions, and be part of a globally respected brand. If you're ready to elevate your career in a dynamic, tech-forward environment - we want to hear from you.

Apply Now

Ready to join our team? Submit your application today and become part of a global leader in optical and optoelectronic technology.