Digital Solutions Coordinator - Coventry

ALS Limited; Coventry; On-site; GBP 28,000 - 32,000; Full time

Job summary

ALS Limited is seeking a Digital Solutions Coordinator in Coventry to enhance client experiences with their digital platforms. This full-time role involves onboarding, training, and ongoing support for clients, promoting smooth transitions to online tools while meeting digital adoption targets. The ideal candidate will be technically adept and possess excellent communication skills.

Benefits

Annual Leave commencing at 25 days

Enhanced Company Sick Pay Scheme

Salary Progression Scheme

Recognition Awards

Perkbox membership

Learning/study support

Group Personal Pension Plan

On-site Car Parking

Qualifications

• Strong technical aptitude to adapt to digital systems.
• Excellent written and verbal communication skills.
• Proactive and self-motivated.

Responsibilities

• Lead client onboarding and training for digital platforms.
• Track onboarding KPIs and support bid processes.
• Provide technical support for onboarding.

Skills

Technical aptitude

Communication

Client engagement

Persuasiveness

Resilience

Proactivity

Job description

Digital Solutions Coordinator - Coventry

Digital Solutions Coordinator

05th June, 2025

Imagine your future with us
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role
The Digital Solutions Coordinator plays a key role in driving client adoption of ALS’s digital platforms by leading onboarding, training, and support efforts. Working closely with commercial, client services, and IT teams, this role ensures a smooth transition for clients to online scheduling tools, while tracking digital engagement targets. The position also supports business development through bid contributions and platform demonstrations, helping to enhance the overall client experience and achieve strategic digital objectives.

Hours Per Week: 37
Days Per Week: Monday to Friday
Contract:Full Time & Permanent
Annual Salary: £28,000 - £32,000 per annum

The day to day

• Lead the onboarding of new and existing clients to ALS digital platforms (Solutions and myALS), ensuring a smooth transition and alignment with business targets.
• Deliver virtual and in-person demonstrations and training sessions to showcase platform functionality and support client adoption.
• Track and report onboarding KPIs to help achieve digital scheduling, bottle ordering, and reporting objectives across the business.
• Provide technical support for onboarding, including troubleshooting, data imports, and integration with third-party systems, in collaboration with IT teams.
• Support bid processes by supplying user guides, technical documentation, and delivering platform demonstrations to prospective clients.
• Drive digital adoption targets by converting a defined percentage of client jobs to digital scheduling platforms across water and land business streams.

05th June, 2025

Imagine your future with us
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.

The Role
The Digital Solutions Coordinator plays a key role in driving client adoption of ALS’s digital platforms by leading onboarding, training, and support efforts. Working closely with commercial, client services, and IT teams, this role ensures a smooth transition for clients to online scheduling tools, while tracking digital engagement targets. The position also supports business development through bid contributions and platform demonstrations, helping to enhance the overall client experience and achieve strategic digital objectives.

Hours Per Week: 37
Days Per Week: Monday to Friday
Contract:Full Time & Permanent
Annual Salary: £28,000 - £32,000 per annum

The day to day

• Lead the onboarding of new and existing clients to ALS digital platforms (Solutions and myALS), ensuring a smooth transition and alignment with business targets.
• Deliver virtual and in-person demonstrations and training sessions to showcase platform functionality and support client adoption.
• Track and report onboarding KPIs to help achieve digital scheduling, bottle ordering, and reporting objectives across the business.
• Provide technical support for onboarding, including troubleshooting, data imports, and integration with third-party systems, in collaboration with IT teams.
• Support bid processes by supplying user guides, technical documentation, and delivering platform demonstrations to prospective clients.
• Drive digital adoption targets by converting a defined percentage of client jobs to digital scheduling platforms across water and land business streams.

The Essentials

• Strong technical aptitude with the ability to quickly learn and adapt to new digital systems.
• Excellent written and verbal communication skills.
• Friendly, enthusiastic, and approachable to support positive client engagement.
• Confident and persuasive, with the ability to influence.
• Resilient under pressure, maintaining focus and professionalism in fast-paced environments.
• Proactive and self-motivated, with the ability to take initiative and act on provided information.

Working at ALS
Our people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

Everyone matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Eligibility
To be eligible to work at ALS you must be a UK Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a cover letter and CV that best demonstrateyour motivation and ability to meet the requirements of this role.

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