Digital Solutions Application Engineer

Lucy Group; Thame; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a motivated Digital Solutions Application Engineer to join their dynamic team. This role offers an exciting opportunity to work with innovative digital solutions in the electricity sector, providing technical support and engaging with customers to enhance their experience. You'll collaborate closely with various teams, contribute to project development, and help train others in cutting-edge technology. If you're passionate about technology and eager to make an impact, this position is perfect for you!

Qualifications

• Ability to relate digital solutions technology to customer needs.
• Excellent communication and presentation skills.
• Technical background in automation and switchgear.

Responsibilities

• Provide technical support to sales teams and customers.
• Train associates on new Digital Solutions technology.
• Coordinate projects from pre-sales to implementation.

Skills

Technical expertise in digital solutions

Communication skills

Problem-solving skills

Attention to detail

Project management

Education

Degree in Engineering or related field

Tools

RTU and Automation design tools

Switchgear control systems

Job description

Internal Job Title: Digital Solution Application Engineer

Location: Thame

Job Reference No: 4034

Job Purpose:

We are seeking an enthusiastic Digital Solutions Engineer to join our close-knit team at Lucy Electric. This is a great development opportunity for a motivated self-starter to learn all about Lucy Products and how they are used in the electricity industry; you will be responsible for advising our sales teams and customer base on the optimum use of our digital solutions products.

Business Overview:

Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.

Job Context:

You will work as part of a wider Applications & Technical Support team working closely with Applications Mangers, contract design engineers, technical support engineers, contract engineers and technical authors.

Job Dimensions:

The role will be Thame office based but in conjunction with the company’s hybrid working policies. This role reports to the Head of Applications & Technical Support.

Key Accountabilities:

These will include:

•Provide technical support to the BDM, Sales Managers and teams.

•Give demonstrations to both new and existing customers

•Provide technical support data for the contracts and sales & marketing teams and help negotiate technical issues at customer level

•Coordinate the development of projects from pre-sales through to implementation.

•Train Lucy associates in existing and new Digital Solutions technology and relevance to distribution network systems

•Assist in identifying new products and services for development and integrate these into the Lucy service offering.

•Develop new customers and markets in conjunction with BDM

•Manage technical interfaces in contracts and automation engineering functions

•Work to ISO 9001 quality standards.

•Ability to thrive in a high pressure and developing environment. The ability to continuously improve standards & quality of the department.

•Adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

•To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service of the department.

Qualifications, Knowledge, and Experience:

Minimum:

•Ability to relate digital solutions technology to customers distribution switchgear control needs.

•Ability to formulate and present commercial and technical quotations.

•Technical expertise in Lucy Digital Solutions and competitor technology and product offering.

•Excellent attention to detail

•Ability to prioritise and work to deadlines

•Good communication and presentation skills.

•Technical background in automation, switchgear or protection systems.

•RTU and Automation design experience

•Good working Knowledge of primary and secondary switchgear

•Able to work both independently and within a team

•Have a customer centred focus

•Good interpersonal skills with a pleasant and can-do attitude

•Highly organised

•Must have a positive and confident approach to tasks

•Good problem-solving skills

•An ability to think logically and practically

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!