Digital & Social Media Manager - Vice President

Citigroup Inc.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading multinational financial services company in London is seeking a Digital & Social Media Manager to enhance online reputation and engagement. This role involves collaborating with senior leadership and various teams to manage content and drive engagement on digital channels. Ideal candidates are energetic, problem solvers, and possess strong professional standards.

Responsibilities

• Work with senior leadership to support reputation management.
• Drive engagement on Citi’s social media and digital channels.
• Manage content, processes, and social listening.

Job description

Role Introduction / Overview

Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Communications team covers executive communications, public engagements, quarterly earnings and corporate reputation programs, as well as communications that support our lines of business. The team serves as company spokespeople to media, drives engagement with colleagues and develops external and internal digital communications for Citi's global workforce of more than 200,000 colleagues. The team collaborates with internal partners, including senior leadership, and coordinates with the Enterprise Services and Public Affairs team across the world.

This is a high energy, hardworking and affable team that values colleagues who anticipate needs, think quickly, problem solve, are intellectually curious, and uphold high professional standards, strong judgment and thoughtful work product. A client service attitude, energy and humor are valued.

The Digital & Social Media Manager - Vice President is a key member of the Communications team within Enterprise Services and Public Affairs. You will work with senior leadership and partners across Global Communications to support reputation management and drive engagement on Citi’s social media and digital channels. The role involves content management and development, process management, measurement and social listening across functions to support larger communications goals.

What you’ll do