Digital Services Systems Administrator

Warwickshire Police; Leek Wootton; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

Ein zukunftsorientiertes Unternehmen sucht einen Digital Services Systems Administrator, um technischen Support für mehrere Polizeisysteme zu bieten. Diese spannende Rolle umfasst die Verwaltung von Benutzerzugängen, die Diagnose und Behebung von Problemen sowie die Gewährleistung der Systemsicherheit. Die Position erfordert ausgezeichnete Kommunikationsfähigkeiten und ein innovatives, problemlösungsorientiertes Denken. Ein flexibles Arbeitsumfeld mit der Möglichkeit zur Remote-Arbeit wird geboten, um den Bedürfnissen der Mitarbeiter gerecht zu werden. Wenn Sie eine Leidenschaft für IT und eine engagierte Kundenbetreuung haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Flexible Arbeitszeiten

Remote-Arbeitsoptionen

Reisevergütung

Diversity und Inklusion

Qualifications

• Erfahrung in der Verwaltung von IT-Systemen in großen Organisationen.
• Kenntnisse über Vertraulichkeit und sensible Datenverwaltung.

Responsibilities

• Bereitstellung eines widerstandsfähigen Systemadministrationsdienstes.
• Engagement mit internen und externen Stakeholdern zur Unterstützung der Systeme.

Skills

Kundenservice

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Organisationsfähigkeiten

Detailgenauigkeit

Education

A Level oder gleichwertig

Tools

Active Directory

Sailpoint IdentityNow

Microsoft Anwendungen

Job description

Digital Services Systems Administrator

Location: Leek Wootton

Type: Permanent, Full Time

Salary: (£32,247.00 - £37,692.00)

Closing Date: 12 midday, 12-May-2025

Note: Those currently eligible on the redeployment register will be given prior consideration.

Role Overview

The main purpose of the role is to provide technical support and expert knowledge to the force for multiple policing systems, including but not limited to Athena, PND, PNC, LEDS, Evidence/com, and highly confidential covert systems. The role involves managing user access via Active Directory and Sailpoint IdentityNow, diagnosing and resolving issues, and ensuring systems are configured, maintained, and developed to meet changing business needs.

Main Responsibilities

• Provide a resilient system administration and analytical service for all relevant IT systems, ensuring tickets are closed within agreed SLAs and compliance with legislation and policies.
• Engage with internal and external stakeholders to understand and meet system support requirements.
• Deliver excellent customer service, taking ownership of issues from initial contact to resolution and providing timely updates.
• Coordinate with technical specialists and service providers, applying escalation procedures as needed.
• Consult with internal developers on RPA process access requirements.
• Interpret business and supplier documentation to improve system effectiveness and user experience.
• Manage system upgrades and patches, including testing and sign-off processes.
• Ensure security of systems by monitoring and managing user privileges and permissions.
• Build and maintain relationships with stakeholders, participating in user groups and events.
• Provide bespoke training for system users and keep technical environments up to date.
• Maintain integrity and fairness in daily duties and relationships.
• Undertake additional duties as required.

Knowledge and Experience

• Educated to A Level or equivalent.
• Detailed knowledge of IT systems within large organizations.
• Understanding of confidentiality and sensitive data management.
• Advanced IT skills, including Microsoft applications, Active Directory, and Sailpoint IdentityNow administration.
• Experience working in service and project management environments.
• Attention to detail, ability to prioritize, and work under tight deadlines.
• Experience with policy, legislation, and guidance adherence.
• Ability to evaluate information and explain complex issues clearly.

Key Skills

• Excellent customer service, verbal and written communication skills.
• Strong interpersonal skills, empathetic and confident in stakeholder engagement.
• Innovative, problem-solving mindset with a desire for continual improvement.
• Meticulous attention to detail.
• Organizational skills, preferably with experience in formal project management.
• Ability to build effective relationships with stakeholders.
• Adaptability in communication style across diverse audiences.

Additional Conditions

• Travel throughout Warwickshire policing area.
• Casual car user.
• Flexible working arrangements, including remote work options.

We value diversity and encourage applicants from all backgrounds. Successful candidates will undergo vetting and credit checks as part of the recruitment process.