Digital Services Pensions Officer

Bath & North East Somerset Council; Keynsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organisation dedicated to improving lives through digital services. As a Pensions Officer, you'll be pivotal in processing leaver data and ensuring accurate member information. This role requires strong organisational and communication skills, along with a solid understanding of Local Government Pensions. You'll collaborate with scheme employers and members to enhance service delivery and contribute to continuous improvement. This is a fantastic opportunity for someone looking to advance their career in a supportive and impactful environment.

Qualifications

• Experience in Local Government Pensions is essential for this role.
• Strong communication and organisational skills are necessary.

Responsibilities

• Process leaver data from scheme employers and ensure data accuracy.
• Deliver effective customer service in line with Service Level Agreements.

Skills

Organisational Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Local Government Pensions Knowledge

Education

Experience in Local Government Pensions

Job description

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

About the Avon Pension Fund

The Avon Pension Fund is a forward-thinking organisation that is continuing to introduce more digital services to improve member and scheme employer engagement. We are committed to providing a pension administration service of the highest standard while developing our staff so that they can fulfil their potential.

We administer the Local Government Pension Scheme (LGPS) for over 125,000 members across 464 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK. More information can be found at www.avonpensionfund.org.uk.

About the Role

The Avon Pension Fund is looking for highly motivated and enthusiastic individuals to join its newly created Digital Services team, as Pensions Officers. Reporting to the Digital Services Team Leader, this position is responsible for the processing of leaver data received from scheme employers, assisting with the use of bulk and automated processing, as well as ensuring member data is accurate and up to date to enable members to fully utilise My Pension Online facilities and The Pensions Dashboard.

The successful candidates will work within the Digital Services Team by liaising with scheme employers and members of the scheme to ensure all data is correct and benefits are calculated in line with Local Government Pension Scheme Regulations. Effective customer service must be delivered to members and employers in line with agreed Service Level Agreements.

The postholders will be required to identify and act upon discrepancies within member data and provide feedback on opportunities for improving working practices, procedures, and processes within the team or work area, supporting the continuous improvement of services.

These are important roles within a busy pensions team and would suit someone with Local Government Pensions experience who has a positive and committed attitude and is looking to advance their career.

Good organisational, communication, and inter-personal skills, along with attention to detail, are essential for this role, together with a good working knowledge of the LGPS or defined benefit pension scheme.

Further information about the requirements for this role can be found in the job description.

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Cassi Gough, Digital Services Team Leader, on [e-mail] or call 01225477214.

Interview date: 13/03/2025

About Bath & North East Somerset Council.

Working at Bath & North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people through our public services.

Why Bath & North East Somerset Council?

We offer a wide range of benefits to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity, and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer – find out more at https://shorturl.at/ajrsW