Digital Services Lead: CMS Migration & User-Centered Website

Dorset Council; Dorchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Dorset Council is seeking an experienced Digital Services Manager for a 12‑month maternity cover. You will own the council’s main website, intranet and digital platforms, driving user‑centred design, accessibility, and content standards.

You will lead a major CMS migration, collaborate with suppliers and internal teams, and champion collaboration and continuous improvement across digital services for Dorset residents.

Qualifications

• Experience leading complex websites or digital services.
• Delivery of website transformation or CMS migration projects.
• Experience managing teams, suppliers and stakeholders.
• Ability to use data and research to improve services.
• Experience developing and managing content strategy.

Responsibilities

• Lead and manage the council’s digital services and platforms.
• Act as product owner for the website and CMS.
• Deliver a migration to a new CMS.
• Use data, insight and user research to improve services.
• Set and maintain content standards across the organisation.
• Ensure accessibility standards and GDS guidance are met.
• Collaborate with service teams, ICT, communications and suppliers.
• Support and develop a team of Senior Content Designers and Content Designers.

Skills

Leading complex websites

CMS migration projects

Team management

Data-driven service improvement

Content strategy development

Job description

Dorset Council is seeking an experienced Digital Services Manager for a 12‑month maternity cover. You will own the council’s main website, intranet and digital platforms, driving user‑centred design, accessibility, and content standards.

You will lead a major CMS migration, collaborate with suppliers and internal teams, and champion collaboration and continuous improvement across digital services for Dorset residents.