Digital Services Assistant Manager

BOOTS; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in health and beauty, BOOTS is seeking a Digital Services Assistant Manager for a fixed-term contract to support their Content Systems Support Team. The role involves operational excellence for content management systems, user support, training, and collaboration with internal teams to enhance digital services and customer experience.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Experience supporting or leading a small team.
• Hands-on experience with content management systems preferred.
• Natural troubleshooter with a proactive approach.

Responsibilities

• Ensure content management systems are used effectively.
• Act as first-line support contact for users.
• Support planning and delivery of digital transformation.

Skills

Team Player

Digitally Confident

Problem-Solving

Organised

Customer Focused

Eager to Grow

Job description

Role - Digital Services Assistant Manager

Contract: 12-18 Month Fixed Term Contract

Shift pattern: Full Time

Hours - 37.50

Location - Nottingham Support Office

Closing date: 21st July 2025

Recruitment Partner - Matthew Nelligan

About the role

The Digital Services Team leads the operational and business processes across our UK and ROI digital platforms. Our goal is to ensure these platforms are effective, valuable, and continuously enhance the customer experience.We have two roles available for a fixed term working in our Content Systems Support Team within the Digital Services Business Team. The roles are first line support for our content applications, lead the day to day operations while being change agents for the Digital Transformation project for new tools coming down the line and therefore suited to those who have experience in the area, enjoy supporting & training others while working on a large scale program.

Key responsibilities

• Operational Excellence: Help ensure our content management systems are used consistently and effectively. Be an advocate for best practices across the wider team, contribute to process improvements monitoring implementation and compliance.
• System Support & Triage: Act as a first-line support contact for users experiencing issues. Help identify whether issues are user, process-related or technical, and escalate to relevant teams where required. Helping to work together and prevent recurrence and continually improve.
• Program Content System expert: Help support the planning, migration and delivery of our Digital Transformation project. Help develop the framework, governance practices that we will use from here in, testing, training materials, content migration, and rollout activities in partnership with the other key business and project stakeholders.
• Training & Documentation: Help develop and maintain clear documentation and training guides for our systems. Deliver formal systems training to new joiners ensuring they are set up for success as they learn the processes within their teams. Spot opportunities to offer support and training to existing users where required also and regular feedback to leadership team.
• Stakeholder Collaboration: Work with internal teams such as Product, Marketing, Design, and IT to support day-to-day operations and ongoing improvements. Help gather user feedback and communicate issues and opportunities for development.
• Drive Consistency & Governance: Support data governance efforts, helping ensure systems access, permissions, and usage are managed in line with agreed frameworks.

What you'll need to have

• Team Player and passion to support others: You have experience supporting or leading a small team and enjoy coaching others. You're ready to step up and take ownership where needed, while still working collaboratively. Able to offer ad hoc support to Digital Services peers in time of need to reach the goals together as one team.
• Digitally Confident: You have hands-on experience with content systems or digital tools and are comfortable learning and applying new technologies quickly. Prior experience with content management systems preferred.
• Supportive Problem-Solver: You're a natural troubleshooter, keen to investigate issues, find solutions, and support users effectively.
• Organised & Proactive: You manage your workload efficiently, communicate clearly, and stay one step ahead in a fast-moving environment. You can juggle day-to-day tasks alongside longer-term projects.
• Customer & Colleague-Focused: You understand the importance of creating systems and negotiating processes that work for users across multiple teams and beneficial for the customer, always looking for ways to improve the experience and add value.
• Eager to Grow: You're enthusiastic about developing your skills and career, ready to learn from those around you while bringing your own perspective and ideas to the table.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If successful one of our Talent Team will be in touch about next steps

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.