Digital Services and Website Development Manager

Stockton-on-tees Borough Council; Stockton-on-Tees; Hybrid; GBP 61,000; Full time

Job summary

A progressive public services organization in Stockton-on-Tees is seeking a Digital Services & Website Development Manager to lead the transformation and delivery of digital solutions. This role emphasizes user-centred design and requires substantial experience in digital transformation. The position offers a competitive salary, generous leave, and flexible working arrangements.

Benefits

Competitive salary up to £60,257

27 days annual leave, rising to 32

Generous Pension Scheme

Flexible working options

Learning & development opportunities

Qualifications

• Substantial experience in digital transformation and delivering digital solutions.
• Strong leadership skills with a track record of complex digital initiatives.
• Understanding of WCAG standards and customer-focused design.

Responsibilities

• Lead the design and delivery of user-centred digital solutions.
• Manage the GOSS digital platform and ensure integration.
• Collaborate with Council services for new service delivery models.
• Develop customer experience journeys for service design.
• Maintain the Council's websites.

Skills

Digital transformation

Service design

Leadership

Programme management

User-centred design

Job description

Overview

Are you an innovative digital leader with a passion for transforming public services through technology, automation, and user-centred design? Do you have experience delivering end-to-end digital services that improve outcomes for residents and enable smarter working across an organisation? Can you oversee the design and delivery of integrated digital solutions, including websites, ensuring accessibility, excellent user experience, and alignment with strategic goals?

Stockton-on-Tees Borough Council is recruiting for a Digital Services & Website Development Manager to join our team. The Digital Services & Website Development Manager will lead the delivery and performance of the Council's digital services, with a focus on transformation, automation, integration, and user-centred design.

Responsibilities

• Lead the design and delivery of high-quality, user-centred digital solutions, ensuring they are accessible, efficient, and aligned with organisational goals.
• Manage and evolve the GOSS digital platform, ensuring seamless integration of self-serve solutions with line-of-business systems.
• Collaborate across Council services to co-design and implement new, digitally enabled models of service delivery.
• Develop customer experience (CX) journeys to inform service design.
• Develop and maintain digital information architectures (IA), including CMS structures, taxonomies, and workflows to support effective content and service delivery.
• Champion digital skills development and contribute to organisational training programmes.
• Develop, manage and maintain the Council's websites.

Requirements

• Substantial experience in digital transformation, service design, and delivery of digital solutions, systems, platforms and websites.
• Strong leadership and programme management skills, with a track record of delivering complex digital initiatives.
• A deep understanding of WCAG standards, CMS architecture, and customer-focused design.
• The ability to inspire cultural change and deliver measurable service improvements.

Benefits

• Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
• A competitive salary of up to £60,257
• 27 days annual leave per year rising to 32 with 5 years' service (plus bank holidays). Ability to purchase additional leave is also available.
• Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
• Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.
• You can also work flexibly where you can work part of your week at home.