Digital Services Administrator

Integrated Care System; Taunton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare access system seeks an experienced administrator to deliver flexible administrative support within its Digital Services team. The successful candidate will manage communication, organise meetings, and ensure efficient process adherence while engaging with diverse stakeholders. This role promises professional growth, competitive benefits, and a commitment to work-life balance within a supportive NHS environment.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Blue Light Card discounts

Qualifications

• Minimum 2 years experience in administrative or secretarial position.
• Good working knowledge of office procedures and requirements.
• Evidence of continuing professional development.

Responsibilities

• Provide flexible administrative support to the Digital Service and project management.
• Receive and manage phone calls, including sensitive information.
• Organise meetings and ensure timely circulation of documents.

Skills

Interpersonal skills

Organisational skills

Communication with healthcare professionals

Education

GCSE 'C' grade in English and Maths

RSA3/NVQ 3 Office Administration

Tools

Microsoft Office

Microsoft Visio

Job description

The role will be required to provide flexible and diverse administrative support functions to the Digital Service and project management function. Provide PA support on an ad hoc basis to senior Digital managers.

Internal contacts with staff at all levels, in person, by phone and by email. Main day-to-day contacts are with IM&T and Digital Programme staff, as well as staff from across the organisation.

A good working relationship is required with many members of the IM&T Service to produce the required information to meet deadlines.

Main duties of the job

To provide flexible and diverse administrative support functions to the Digital Service and project management function.

Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary. Phone calls can often involve confidential and sensitive information in connection with disciplinary and other HR matters, staff salaries and payments, and supplier contract information. Care and discretion must be used in passing on information tactfully without being indiscreet, whilst ensuring that important messages are delivered. Calls include daily queries from IM&T Services staff, customers, and suppliers.

Exposure to sensitive information with respect to service issues.

Exposure to confidential information as part of providing support to the CIO.

Report any deviations from Finance or Procurement processes.

Ensuring quotes, invoicing and orders are processed in a timely manner in line.

Supporting Digital Services managers with personnel queries, e.g. sickness.

Ensuring that Digital structures, JDs and contact lists are kept current.

Organising meetings and ensure that papers are produced and circulated in a timely manner.

Co-ordinate and participate in any special duties, including designated project work or tasks for the Senior Management Team as appropriate to achieve the delivery of an efficient, proactive and high profile administrative service.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• GCSE "C" grade or equivalent in English and Maths
• RSA3/NVQ 3 Office Administration or related subject or substantial equivalent experience.
• Evidence of own continuing professional development

Experience

• Good working knowledge of office procedures, and requirements of administration and secretarial support.
• Intermediate knowledge of Microsoft Office products including Word, Excel and PowerPoint.
• Minimum 2 years experience of working in an administrative or secretarial position.
• Microsoft Visio
• Knowledge of NHS information and IT systems
• Experience of working in or with an IM&T or project environment
• Experience of working in the NHS

Additional Criteria

• Evidence of a good standard of Literacy/English language skills
• Ability to build and maintain relationships with good interpersonal skills
• Willingness to use technology to improve standards of care and support to our patients
• Self-motivated, enthusiastic, organised
• Ability to communicate with a range of healthcare professionals and senior managers
• Working to deadlines
• Management and prioritisation of workload
• Excellent keyboard skills
• Strong interpersonal skills
• Able to work equally as part of a team or on own initiative
• Ability to take accurate minutes and to extract actions from meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.