Digital Service Strategy & Portfolio Manager | London, London, United Kingdom

Hitachi ABB Power Grids; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Digital Service Strategy & Portfolio Manager to lead the strategic vision and roadmap for digital services. This pivotal role involves driving innovation, ensuring alignment with business priorities, and enhancing customer value through a customer-centric approach. You will collaborate with cross-functional teams to translate strategies into actionable plans, optimize service processes, and manage financial assessments for digital initiatives. Join a dynamic team committed to advancing a sustainable energy future through digital transformation and innovative solutions.

Qualifications

• Proven experience in strategic planning and digital service management.
• Strong analytical skills and ability to drive innovation.

Responsibilities

• Define and execute the global digital service strategy.
• Lead a team to deliver a coherent portfolio of digital services.
• Monitor market trends and customer demands.

Skills

Strategic Vision Development

Market Analysis

Innovation Management

Customer-Centric Approach

Financial Feasibility Assessment

Cross-Functional Collaboration

Education

Bachelor's Degree in Business or Engineering

Master's Degree (preferred)

Job description

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The Digital Service Strategy & Portfolio Manager is responsible for defining and driving the overall strategic digital service vision, strategic roadmap, and business alignment for Digital Service Solutions within BU Service. Following the three-horizon approach, the Digital Service Strategy Manager leads a team to formulates strategies & initiatives, and bring to market of a portfolio of digital services to meet the company BU’s, and Customer’s long-term goals. Leveraging emerging technologies, the role is responsible for ensuring a sustainable competitive advantage through service innovation and digital transformation.

Working closely with BU Strategy & Innovation, Global Product Group (GPG) Managers, BU Technology, this role ensures that the Digital Service Solution team maximizes customer value, enhances operational efficiency, and drives business growth.

Key Responsibilities:

Strategic Responsibilities:

• Vision & Roadmap Development: Define and execute the global digital service strategy, ensuring alignment with business priorities and industry trends.
• Market & Competitive Analysis: Monitor market trends, customer demands, and competitor activities to shape digital service strategies.
• Innovation & Growth Initiatives: Identify and evaluate new digital service opportunities, ensuring business sustainability and differentiation.
• Business Model Definition: Develop scalable business models and monetization strategies for digital services, optimizing revenue streams.
• Customer-Centric Approach: Ensure that digital service strategies are driven by customer needs, user experience, and value creation.

Operational Responsibilities:

• Lead a team of strategy and product management professionals to deliver a coherent portfolio of digital service offerings, that position Hitachi Energy as the market leader in digital services in the energy sector.
• Cross-Functional Collaboration: Work with R&D, Product Managers, and Commercial Teams to translate strategic plans into executable roadmaps.
• Cross-Functional Alignment and Execution: Serve as the primary liaison between BU’s global product management functions, global Digital Product Care and Digital Operations and support, along with regional stakeholders, ensuring cohesive execution of product strategies
• Technology Alignment: Partner with technology teams to assess and integrate emerging IoT, AI (generative, agentic, physical), cloud, and and data analytics capabilities into service solutions.
• Service Process Optimization: Identify opportunities to enhance service processes and automation, ensuring digital efficiency and operational excellence.
• KPI Definition & Performance Tracking: Establish and track KPIs to measure the success of digital service strategies and initiatives.

Financial & Business Responsibilities:

• Investment Prioritization: Work with leadership to allocate budgets and prioritize high-impact digital initiatives.
• Cost-Benefit Analysis: Assess the financial feasibility of digital service projects, ensuring strong ROI and long-term profitability.
• Stakeholder Engagement: Align digital service strategies with internal and external stakeholders, ensuring cross-functional support and execution.
• Governance & Compliance: Ensure that digital strategies comply with data security, privacy, and regulatory requirements.

Job type Full time

Experience Management

Job function Sales, Marketing & Product Management

Contract Regular

Publication date 2025-04-28

Reference number R0090752

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.