Digital Service Strategy & Portfolio Manager

Hitachi Energy; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Digital Service Strategy & Portfolio Manager to spearhead the development of innovative digital services in the energy sector. This role involves defining and executing the digital service strategy, ensuring alignment with market trends and customer needs. You will lead a talented team, collaborate cross-functionally, and leverage emerging technologies to enhance operational efficiency and drive business growth. If you're passionate about digital transformation and ready to make a significant impact, this is the opportunity for you.

Qualifications

• Proven experience in strategic planning and digital service management.
• Strong analytical skills with a focus on market trends and customer needs.

Responsibilities

• Define and execute the global digital service strategy aligned with business goals.
• Lead a team to deliver innovative digital service offerings in the energy sector.

Skills

Strategic Planning

Market Analysis

Innovation Management

Customer-Centric Approach

Cross-Functional Collaboration

KPI Tracking

Education

Bachelor's Degree in Business or Engineering

Master's Degree (preferred)

Tools

Data Analytics Tools

Project Management Software

Job description

The Digital Service Strategy & Portfolio Manager is responsible for defining and driving the overall strategic digital service vision, roadmap, and business alignment within BU Service. Following the three-horizon approach, this role leads a team to formulate strategies & initiatives, bringing a portfolio of digital services to market to meet the long-term goals of the company BU and customers. Leveraging emerging technologies, the role ensures a sustainable competitive advantage through service innovation and digital transformation.

Working closely with BU Strategy & Innovation, Global Product Group (GPG) Managers, and BU Technology, this role ensures that the Digital Service Solution team maximizes customer value, enhances operational efficiency, and drives business growth.

Key Responsibilities:

Strategic Responsibilities:

• Vision & Roadmap Development: Define and execute the global digital service strategy, ensuring alignment with business priorities and industry trends.
• Market & Competitive Analysis: Monitor market trends, customer demands, and competitor activities to shape digital service strategies.
• Innovation & Growth Initiatives: Identify and evaluate new digital service opportunities, ensuring business sustainability and differentiation.
• Business Model Definition: Develop scalable business models and monetization strategies for digital services, optimizing revenue streams.
• Customer-Centric Approach: Ensure digital service strategies are driven by customer needs, user experience, and value creation.

Operational Responsibilities:

• Lead a team of strategy and product management professionals to deliver a portfolio of digital service offerings, positioning Hitachi Energy as a market leader in digital services in the energy sector.
• Cross-Functional Collaboration: Work with R&D, Product Managers, and Commercial Teams to translate strategic plans into executable roadmaps.
• Cross-Functional Alignment and Execution: Serve as the primary liaison between BU's global product management functions, global Digital Product Care, Digital Operations and support, along with regional stakeholders, ensuring cohesive execution of product strategies.
• Technology Alignment: Partner with technology teams to assess and integrate emerging IoT, AI (generative, agentic, physical), cloud, and data analytics capabilities into service solutions.
• Service Process Optimization: Identify opportunities to enhance service processes and automation, ensuring digital efficiency and operational excellence.
• KPI Definition & Performance Tracking: Establish and track KPIs to measure the success of digital service strategies and initiatives.

Financial & Business Responsibilities:

• Investment Prioritization: Work with leadership to allocate budgets and prioritize high-impact digital initiatives.
• Cost-Benefit Analysis: Assess the financial feasibility of digital service projects, ensuring strong ROI and long-term profitability.

Collaboration & Governance:

• Stakeholder Engagement: Align digital service strategies with internal and external stakeholders, ensuring cross-functional support and execution.
• Governance & Compliance: Ensure digital strategies comply with data security, privacy, and regulatory requirements.