Digital Service Offerings Manager | London, London, United Kingdom

Hitachi ABB Power Grids; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Digital Service Offerings Manager to lead the development and commercialization of digital service solutions. This role is pivotal in identifying market opportunities and collaborating with technology teams to enhance service offerings. You will work closely with product management and sales teams to ensure alignment with customer needs and business strategies. This position offers a unique opportunity to drive innovation in the energy sector and contribute to a sustainable future. Join a diverse team that values collaboration and creativity in tackling industry challenges.

Qualifications

• Experience in developing digital service strategies and offerings.
• Strong background in IoT, analytics, and cloud technologies.

Responsibilities

• Develop and manage digital service offerings aligned with business objectives.
• Collaborate with teams to enhance customer experience and operational efficiency.

Skills

Digital Service Strategy

IoT Technologies

Cloud Computing

Analytics

Stakeholder Engagement

Education

Bachelor's Degree in Business or Engineering

Master's Degree (preferred)

Tools

Data Analysis Tools

Project Management Software

Job description

The Digital Service Offerings Manager defines, manages, and commercializes digital service offerings within the Service Business Unit, identifying market opportunities and collaborating with technology teams to enhance and innovate solutions.

Reporting to the Digital Service Solution Head, this role works closely with the Digital Service Product Management Team, and BU commercial teams to develop business cases, define roadmaps, and support deployment, ensuring alignment between customer needs, business strategy, and technology to drive adoption and monetization. Additionally, the role works together with the Marketing & Sales function at the Global & Hub levels to support with strategic customer dialogues.

Key Responsibilities:

Strategic Responsibilities:

• Service Digital Portfolio/Offering Strategy: Develop portfolio strategies to package digital service solutions into comprehensive & competitive offerings, ensuring alignment with business objectives.
• Innovation & Growth: Identify new digital service opportunities by leveraging IoT, analytics, cloud, and automation technologies to enhance the customer experience and operational efficiency.
• Business Case Development: Build business cases for new digital service offerings, ensuring feasibility, commercial viability, and scalability.
• Service Transformation: Collaborate with stakeholders to transition from traditional service models to digitally enabled service solutions, ensuring alignment with Horizons X, Y, and Z strategic targets.

Operational Responsibilities:

• Service Offering Development: Support offering development and design teams by providing insights into market needs, customer feedback, and service innovation opportunities.
• Roadmap Execution: Validate implementation of digital offerings service initiatives, ensuring timely delivery and effective deployment.
• Performance Monitoring & Continuous Improvement: Define and track KPIs for digital service offerings, ensuring continuous improvement, adoption, and scalability.

Financial & Business Responsibilities:

• Revenue Growth & Commercialization: Develop pricing models, go-to-market strategies, and commercialization plans for digital services.
• Performance Monitoring and Optimization: Collaborating with marketing and sales teams to conduct data-driven analysis of sales penetration and adoption performance for digital service portfolio offerings and tracking installation base for connectivity. Present optimization solutions to improve ROI and customer satisfaction.
• Budget Management: Oversee budgets related to digital service offering development and execution.
• Stakeholder Engagement: Engage with internal and external partners to align digital service initiatives with industry trends and customer expectations.
• Compliance & Risk Management: Ensure that digital service offerings comply with relevant industry regulations, cybersecurity standards, and corporate policies.

Job type Full time

Experience Experienced

Job function Sales, Marketing & Product Management

Contract Regular

Publication date 2025-04-28

Reference number R0090757

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.