Digital Service Offerings Manager

H-E Parts; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Digital Service Offerings Manager who will lead the development and commercialization of innovative digital services. This role involves collaborating with cross-functional teams to identify market opportunities and create competitive offerings that enhance customer experience. You will play a vital role in transitioning traditional services to digital models, ensuring alignment with strategic objectives. Join a forward-thinking company that values innovation and offers a dynamic work environment where your contributions will directly impact growth and success.

Qualifications

• Experience in managing digital service offerings and strategies.
• Strong background in market analysis and business case development.

Responsibilities

• Develop strategies for digital service solutions aligned with business goals.
• Oversee implementation of digital service initiatives and monitor performance.

Skills

Digital Service Management

IoT Technologies

Analytics

Cloud Solutions

Automation Technologies

Business Case Development

Stakeholder Engagement

Education

Bachelor's Degree in Business or Engineering

Master's Degree (preferred)

Tools

Project Management Software

Data Analytics Tools

Job description

Location: London, London, United Kingdom

Job ID: R0090757

Date Posted: 2025-04-25

Company Name: HITACHI ENERGY UK LIMITED

Profession (Job Category): Sales, Marketing & Product Management

Job Schedule: Full time

Remote: No

Job Description:

The Digital Service Offerings Manager defines, manages, and commercializes digital service offerings within the Service Business Unit. The role involves identifying market opportunities and collaborating with technology teams to innovate solutions.

Reporting to the Digital Service Solution Head, this position works closely with the Digital Service Product Management Team and BU commercial teams to develop business cases, define roadmaps, and support deployment, ensuring alignment with customer needs, business strategy, and technology. The role also supports strategic customer dialogues with the Marketing & Sales functions at global and hub levels.

Key Responsibilities:

Strategic Responsibilities:

1. Service Digital Portfolio/Offering Strategy: Develop strategies to package digital service solutions into comprehensive and competitive offerings aligned with business objectives.
2. Innovation & Growth: Identify new digital service opportunities leveraging IoT, analytics, cloud, and automation technologies to improve customer experience and operational efficiency.
3. Business Case Development: Build business cases for new digital services, ensuring feasibility, commercial viability, and scalability.
4. Service Transformation: Collaborate with stakeholders to transition from traditional to digitally enabled service models, aligning with strategic targets.

Operational Responsibilities:

1. Service Offering Development: Support development and design teams with insights from market needs and customer feedback.
2. Roadmap Execution: Oversee implementation of digital service initiatives, ensuring timely delivery and deployment.
3. Performance Monitoring & Continuous Improvement: Define and track KPIs, ensuring ongoing improvement, adoption, and scalability.

Financial & Business Responsibilities:

1. Revenue Growth & Commercialization: Develop pricing, go-to-market, and commercialization strategies for digital services.
2. Performance Monitoring & Optimization: Collaborate with marketing and sales to analyze sales and adoption data, optimizing ROI and customer satisfaction.
3. Budget Management: Manage budgets related to digital service development and deployment.

Collaboration & Governance:

1. Stakeholder Engagement: Engage with internal and external partners to align initiatives with industry trends and customer expectations.
2. Compliance & Risk Management: Ensure offerings comply with industry regulations, cybersecurity standards, and company policies.

Qualified individuals with disabilities may request accommodations by completing a general inquiry form on our website. Please include your contact information and specific needs to support your application process. This service is intended solely for applicants requiring accessibility assistance due to disability. Messages for other purposes will not be responded to.