Digital Service Manager - Waverley Court - 10886_1754916721

www.findapprenticeship.service.gov.uk - Jobboard; City of Edinburgh; On-site; GBP 62,000 - 75,000; Full time

Job summary

A local government authority in Edinburgh is seeking a Digital Service Manager to join their Digital Services Team. This key role involves managing IT support services, ensuring they meet business requirements and contractual obligations. The ideal candidate will have proven experience in IT support management and a solid understanding of ITIL practices. The position offers a competitive salary range of £62,685 - £74,858 and the opportunity for flexible working arrangements.

Qualifications

• Proven experience in IT support management.
• Strong understanding of ITIL and service management best practices.
• Skilled in communication and interpersonal relations.

Responsibilities

• Ensure ICT service meets business needs and contractual agreements.
• Develop the Service function and manage all ICT issues.
• Strive for process improvement and customer service excellence.

Skills

IT support management

ITIL understanding

Excellent communication

Interpersonal skills

Process improvement

Job description

Digital Service Manager - fixed term until 30/06/2026

Waverley Court

Salary: £62,685 - £74,858

Hours: 36 per week, 52 weeks

We are looking to recruit a highly motivated and enthusiastic Service Manager to support our Digital Services Team, with proven experience in IT support management. You will have a strong understanding of ITIL and service management best practices, as well as excellent communication and interpersonal skills.

The Service Manager is a key management position within the Digital Services Division. They are responsible, working closely with the business, for ensuring that the ICT service provided both internally and by a range of suppliers meets business needs and contractual agreements. They are responsible for developing a Service function, ensuring that all ICT issues are managed, and preventing future issues from occurring.

Digital Services encompasses the management of all IT services as well as the increasing range of end user computing devices, fixed and mobile telephony, across the differing needs of the corporate and the schools estate.

They should constantly strive for process improvement and customer service excellence.

Reporting to the Digital Services, Relations & Service Manager, this post is part of the Digital Services Management team and is critical in the delivery of effective and efficient IT Services.

We're committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We recognize the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organization.

As part of our goal to improve our organizational culture and create a great place to work, we want to ensure we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioral and technical (skills for the job) approach. This new method will help us assess how you think and how you would bring Our Behaviours of Respect, Integrity, and Flexibility into your ways of working.

You can find out more on Our Behaviours web page: Our Behaviours - The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and increases annually until it reaches the top of the range.

We are happy to discuss flexible working options.

Follow us on X at @edincounciljobs

View the full job description here: Digital Service Manager job description