Digital Service Manager - Waverley Court

City of Edinburgh Council; City of Edinburgh; On-site; GBP 62,000 - 75,000; Full time

Job summary

A public sector organisation in Edinburgh is seeking a Digital Service Manager to lead their Digital Services Team. The ideal candidate will possess strong IT support management experience and a solid understanding of ITIL practices. This role is crucial for the delivery of effective IT services and requires excellent communication skills. The salary ranges between £62,685 and £74,858 for a 36-hour work week.

Qualifications

• Proven experience in IT support management.
• Strong understanding of ITIL and service management best practices.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure ICT service meets business needs and contractual agreements.
• Develop the Service function and manage ICT issues.
• Strive for process improvement and customer service excellence.

Skills

IT support management

ITIL understanding

Communication skills

Interpersonal skills

Job description

Digital Service Manager - fixed term until 30/06/2026
Waverley Court

Salary: £62,685 - £74,858
Hours: 36 per week, 52 weeks

We are looking to recruit a highly motivated and enthusiastic Service Manager to support our Digital Services Team, with proven experience in IT support management. You will have a strong understanding of ITIL and service management best practices as well as excellent communication and interpersonal skills.

The Service Manager is a key management position within the Digital Services Division. They are responsible, working closely with the business, for ensuring that the ICT service provided both internally and by a range of suppliers meets business needs and contractual agreements. They are responsible for developing a Service function, ensuring that all ICT issues are managed, and preventing future issues from occurring.

Digital Services encompasses the management of all IT services as well as the increasing range of end user computing devices, fixed and mobile telephony, across the differing needs of the corporate and the schools estate.

They should constantly strive for process improvement and customer service excellence

Reporting to the Digital Services, Relations & Service Manager, this post is part of the Digital Services Management team and is critical in the delivery of effective and efficient IT Services.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.