Digital Service Engineer

JR United Kingdom; Lincoln; On-site; GBP 30,000 - 45,000; Full time

Job summary

JR United Kingdom seeks a Digital Service Engineer to maintain and repair medical imaging equipment, ensuring optimal operation and customer satisfaction. The role involves regular maintenance, equipment installation, and collaboration with sales teams to deliver top-tier service. Candidates should possess a relevant engineering qualification and demonstrate strong customer service and organizational skills.

Qualifications

• Experience in field-based engineering role in healthcare is preferred.
• Full UK driving licence required.

Responsibilities

• Repair and maintain Fujifilm imaging equipment including x-ray and mammography.
• Install and demonstrate equipment for sales teams.
• Respond to technical requests from stakeholders.

Skills

Customer Service Orientation

Interpersonal Skills

Organisational Skills

Adaptability

Electrical and Electronic Engineering

Education

BTEC HNC Level 4 in Electrical and Electronic Engineering

Job description

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FUJIFILM Healthcare UK is a leading provider of innovative medical imaging systems and healthcare solutions. Our extensive portfolio includes Digital X-ray, Mammography, Ultrasound, CT, MRI, Enterprise Imaging solutions (comprising PACS, VNA, Clinical Workflow Management, and 3D surgical planning tools), AI, Digital Pathology, and near-patient IVD testing analysers for dry chemistry. With a history of manufacturing X-ray film since the 1930s, we have been leveraging our heritage in photography and film for decades to bring exciting new solutions to the healthcare market. By incorporating advanced technology from across a broad spectrum of our business, we have developed new ways to meet the demands of modern healthcare, providing value through innovation. We continue to prioritise innovation and look ahead to the healthcare needs of the future, while remaining proudly by your side.

FUJIFILM Healthcare UK is looking for a Digital Service Engineer to ensure the smooth and continued operation of new and existing products and equipment, through repair of emergency breakdowns and routine service maintenance duties. To install new equipment and systems. To Install and demonstrate equipment as required in support of the sales team

Candidate Location: Lincoln/Lincolnshire

What you'll do:

• Repair a range of Fujifilm Healthcare UK supplied equipment including x-ray (CR and DR) and mammography equipment. Ensuring that priorities and timescales are adhered to.
• Routine Maintenance- carry out maintenance in line with service contract requirements on DR X-ray and mammography equipment. Maintain a car stock of spare parts, ensuring inventory records are fully maintained. Carry out equipment upgrades during routine maintenance or as instructed.
• Install and demonstrate equipment in support of the Sales and Applications teams.
• Attending kick off meeting or pre install site visits to ensure the project has correct resources in place. Keeping the project team and wider business up to date, providing daily reports outlining progress and potential issues
• Respond to technical requests from internal and external stakeholders in a timely manner, ensuring customer service levels are met.
• Work with other members of the service team in Fujifilm Healthcare UK to resolve customer service related problems.
• Take ownership of site/ system issues to develop a plan to resolve with the aid of technical management
• Be prepared to undertake training responsibilities deemed appropriate to your knowledge and skill both before installation and after installation has been completed to ensure the customer is capable of operating equipment to agreed levels.

What you'll need:

• Electrical and Electronic Engineering qualification up to BTEC HNC Level 4 or equivalent
• Experience working in a field-based engineering role, within healthcare industry preferable but not essential
• Adaptable, flexible and motivated to learn new tasks and processes quickly
• Strong customer service orientation and interpersonal skills, giving high priority to customer satisfaction
• Good organisational skills
• Pro-active mind set and can do attitude
• Full UK driving licence.

We are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. At FUJIFILM Healthcare we are proud of our culture which favours diverse thinking, encourages collaboration, and insists on respect and integrity. We aspire to create an energetic, dedicated, and enjoyable work environment for all and hope you will consider joining us!