Digital Service Assessor

DWP Digital; Lancashire; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Pension contributions

Career development

Assessor accreditation

Job summary

DWP Digital in the UK is recruiting a Service Assessor to help shape high-quality digital services used by millions. You’ll lead independent, evidence-based assessments and review evidence to support informed decisions that improve outcomes for users.

Working with multidisciplinary teams across DWP, you’ll identify risks, ask insightful questions and provide constructive challenge. This role offers a hybrid working pattern, diverse career development, and opportunities for assessor accreditation.

Qualifications

• Experience planning and conducting independent reviews, assessments, audits or other assurance activity.
• Strong analytical skills and sound judgment when evaluating evidence and making impartial decisions.
• Strong communication and influencing skills for leading discussions and challenging stakeholders.

Responsibilities

• Lead independent, evidence-based assessments of complex digital services.
• Review evidence, explore risks and ask insightful questions to support better decisions.
• Collaborate with multidisciplinary teams and stakeholders to identify strengths and improve services.

Skills

Independent reviews planning

Analytical skills

Communication and influence

Job description

Pay of £45,225, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Join DWP Digital as a Service Assessor and help shape high-quality digital services for millions of users.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

This is a unique opportunity to influence the delivery of DWP's digital portfolio, develop expertise in assurance and governance, and build strong leadership, communication and decision‑making skills, with opportunities for professional accreditation and career development within the assessor profession.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience of planning and conducting independent reviews, assessments, audits or other assurance activity, with the ability to evaluate evidence, assess compliance and controls, identify and report risks, and ensure agreed actions are progressed.
• Strong analytical skills and sound judgement, with experience of evaluating complex or incomplete evidence and making impartial, evidence‑based decisions and recommendations.
• Strong communication and influencing skills, with experience of leading structured discussions, bringing together different professional perspectives, constructively challenging stakeholders, managing disagreement and making difficult decisions to reach a clear outcome.

You and your role

As a Digital Service Assessor, you'll help ensure DWP delivers digital services that genuinely meet user needs and are ready to succeed.

Working within the Service Standard Assessment and Assurance Team, you'll lead independent, evidence‑based assessments of complex digital services. You'll review evidence, explore risks, ask insightful questions and provide constructive challenge that supports better decision‑making.

Working with multidisciplinary teams and senior stakeholders across DWP, you'll help identify strengths, risks and opportunities for improvement, providing assurance that services are user‑centred, accessible, secure and sustainable.

This is a role for people who enjoy analysing complex information, building credibility through evidence and influencing outcomes through collaboration and challenge. Your assessments will shape decisions on some of DWP's most important digital services, helping improve outcomes for the millions of people who rely on them.

In return, you'll gain a unique perspective across DWP's digital landscape while developing expertise in assurance, leadership, stakeholder engagement and evidence‑based decision‑making. You'll also have opportunities to expand your professional network and, subject to eligibility and business need, work towards recognised assessor accreditation.

Location:

You’ll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working:

We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay:

We offer competitive pay of £45,225.

Pension:

You’ll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays:

A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi‑time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work‑life balance which includes:

• Flexible working including flexible hours and flex‑friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest‑free loans to buy a bike or a season ticket, so it’s even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award‑winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards

Process:

Interview: a single stage interview online.