Digital Senior Client Manager

Sainsbury's Supermarkets Ltd; London; On-site; GBP 35,000 - 55,000; Full time

Job description

Salary: Competitive Plus Benefits

Location: Holborn Store Support Centre and Home, London, EC1N 2HT

Contract type: Fixed-Term Assignment

Business area: Nectar 360 Ltd

Closing date: 27 April 2025

Requisition ID: 294259

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does and drives profitability. It’s where you can take risks, learn from them and be recognised.

Joining Nectar360 means being part of a dynamic and forward-thinking organisation at the forefront of loyalty, insights, and media services. As the owner of the UK's largest loyalty program, Nectar, we have the unique opportunity to help major brands forge impactful connexions with their customers. Our commitment to innovation, autonomy, and future thinking cultivates a culture of creativity and growth. As a member of our team, you will have the chance to develop deep client relationships, contribute to revenue growth, and collaborate with top brands and key stakeholders. With a focus on continuous learning and staying ahead of industry trends, Nectar360 offers an exciting and supportive environment where you can unleash your potential and make a tangible impact in a competitive landscape.

What you'll do

As a Client Services Manager at Nectar360, you will play a crucial role in managing and developing key client relationships, driving revenue across all Nectar360 solutions in line with overall business targets. Your responsibilities will include:

1. Building strong relationships with clients to identify revenue opportunities.
2. Understanding client objectives and applying potential Nectar360 solutions.
3. Supporting the annual planning process with Sainsbury's.
4. Managing all activity for your client base, ensuring timely delivery of results and reporting on campaign evaluation.
5. Developing relationships with key personnel at Sainsbury's and relevant agencies.
6. Establishing effective communication across the internal team.
7. Proactively providing updates on client, project, and revenue status to line managers.

Your strong project management, communication, and presentation skills will be essential in achieving success in this role, and your self-motivation and proactive approach will contribute to the team's overall goals.

Who you are

As a Client Manager at Nectar360, you are a highly skilled and experienced professional with a strong background in client management and media sales, ideally within the retail or FMCG industry. Your ability to develop and maintain key client relationships is unparalleled, allowing you to identify revenue opportunities and provide strategic solutions that align with clients' objectives. With a deep knowledge of Nectar360's business, as well as insights and communications capabilities, you confidently navigate the complex landscape of client expectations and deliver results that exceed their expectations. Your strong project management, communication, and presentation skills enable you to effectively manage all activities for your client base, ensuring timely delivery and reporting of results. Your business acumen, self-motivation, and proactive attitude contribute to the overall success of the team, while your constant awareness of industry trends and competitive threats guarantees that you stay ahead of the curve and leverage opportunities for growth.

Benefits

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

1. Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
2. Pensions scheme and life cover.
3. Performance-related target bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform.
4. Annual holiday allowance and the option to buy additional holiday.
5. Season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day).
6. Access to a great range of discounts from hundreds of other retailers.
7. Employee assistance programme.
8. Up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).