Digital Scanning Team Leader

Iron Mountain; Lutterworth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading information management company is seeking an experienced Operations Team Leader in Lutterworth to lead the Digital Solutions team. The role demands strong people management skills and operational leadership experience, focusing on team development and client service excellence. You will ensure high-quality service standards and compliance while fostering a culture of continuous improvement.

Benefits

Competitive Salary

Private Medical Insurance

Generous Leave

Pension Scheme

Voluntary Benefits

Qualifications

• Experience with a digital transformation, document logistics or relatable industry would be advantageous.
• Proven ability to lead and develop a team.

Responsibilities

• Lead, coach, and develop the DS team.
• Manage team performance against operational KPIs.
• Champion safety and compliance within the department.
• Drive customer and stakeholder excellence.
• Oversee digitisation and operations.

Skills

Strong People Management Skills

Operational Leadership Experience

Excellent Communication Skills

Problem-Solving and Decision-Making

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

About us

Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.

We are currently seeking an experienced, people-centric Operations Team Leader to join our Digital Solutions team in Rugby, Warwickshire.

The Role

As the DS Team Leader, you'll be the driving force behind our Scanning Centre's success, focusing on both operational excellence and people development. You'll work closely with the DS Supervisor to not only plan, monitor, and optimise our core services—Scanning, Indexing, Records Management, and Storage—but critically, you'll be responsible for mentoring and leading a high-performing team. This is an impactful leadership role where your ability to inspire and manage people directly translates into seamless daily operations and superior client service.

Key Accountabilities

• Lead, coach, and develop the DS team through regular one-to-one meetings, performance reviews, and targeted training programmes to foster continuous skill development and career growth.
• Manage team performance by assigning daily tasks, and regularly appraising individual and team results against operational and quality KPIs.
• Ensure service quality and client satisfaction by actively monitoring quality of services, receiving customer feedback, and promoting a culture of continuous improvement in service delivery.
• Champion safety and compliance by implementing company safety and security policies, conducting departmental risk assessments, and ensuring strict adherence to all health, safety, and operational legislation.
• Drive customer and stakeholder excellence by acting as a point of contact, managing expectations, receiving feedback, and ensuring all services align with client agreements.
• Oversee digitisation, receiving, warehousing, distribution and operations.
• Initiate, coordinate and enforce optimal operational policies and procedures.
• Adhere to all digitisation, warehousing, handling and shipping legislation requirements.
• Produce reports and statistics regularly.
• Receive feedback and monitor the quality of services provided.
• Add value to IM Customers with Continuous Improvement

Valued skills and experience:

• Experience with a digital transformation, document logistics or relatable industry would be advantageous
• Strong People Management Skills
• Operational Leadership Experience
• Excellent Communication Skills
• Problem-Solving and Decision-Making

What's in it for you?

• Consistent Schedule: Monday to Friday, with operational hours being between 6am to 7pm
• Competitive Salary Rewarding your expertise and dedication.
• Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.
• Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.
• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.
• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.