Digital Sales Account Manager - ERP

theaccessgroup; Loughborough; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

25 days leave per year

Health contribution

Charity days (3)

Job summary

The Access Group is seeking an Account Manager to join the Enterprise Resource Planning (ERP) division in Loughborough. This hybrid role requires a proactive approach to managing key client relationships and delivering excellent service.

You will handle high volumes of client queries, host meetings at various levels, and ensure seamless handovers to the projects team. A strong sales/account management background and communicative skills are essential for success in a fast-moving team.

Qualifications

• Experience in selling software is preferable but not required.
• Ability to manage complex sales cycles with multiple stakeholders.
• Strong sales/account management background is essential.
• Able to work in a fast-paced environment with growth.
• Self-motivated with a persistent attitude.
• Demonstrates understanding of business processes and practices.
• Excellent communication skills and rapport-building across all levels.

Responsibilities

• Handle a large volume of client queries daily.
• Build multi-level relationships with key stakeholders.
• Host meetings with customers at all levels.
• Ensure smooth handover to projects team after sale.
• Provide the highest level of customer service to customers.
• Organise monthly or quarterly account reviews for your customer base.

Skills

Software sales

Account management

Sales cycles

Communication

Relationship building

Customer service

Fast-paced environment

Self-starter

Tools

CRM software

Job description

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.

About you:

This role sits within the Account Management team of our Enterprise Resource Planning Division. You'll have an outgoing attitude, willingness to learn and a resilient mindset. Your role will be hybrid and you will therefore be expected to be in the Loughborough office a minimum of 3 days per week. Within the ERP Division, we have a large portfolio of products, with the opportunity to grow and succeed alongside a fast-growing team.

Day-to-day, you will:

• Handle a large volume of client queries on a daily basis
• Build a multi-level relationship with key stakeholders within a business
• Host meetings at all levels with customers
• Once a sale is made, ensure a smooth handover to the projects team
• Always provide the highest level of customer service to our customers
• Organise monthly or quarterly account reviews for your customer base

Your skills and experiences might also include:

• Experience in selling software is preferable however not a necessity.
• The ability to manage complex sales cycles, involving multiple stakeholders
• A strong sales/account management background is essential
• Can work in a fast-paced environment, with the ability to adapt to the constant growth
• A motivated self-starter who consistently demonstrates an enthusiastic, 'never give up' attitude
• An ability to demonstrate a strong understanding of business processes and practices
• Excellent communication skills with an ability to build rapport at all levels of an organisation

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do . We're committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you're excited about this role - even if your experience doesn't tick every box - you might be exactly who we're looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let's make a difference together.

Love Work. Love Life. Be You.