Digital Relationship Lead

North Northamptonshire Council; Kettering; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A local council in Kettering is seeking a skilled professional to foster collaboration between digital and technology teams and service areas. The role includes stakeholder engagement, relationship management, and ensuring the integration of digital best practices. Ideal candidates will have strong communication skills and a background in managing technology requirements. Benefits include a competitive salary, pension scheme, and hybrid working arrangements.

Benefits

Competitive salary

Pension scheme

Development opportunities

Generous leave entitlement

Hybrid working arrangements

Qualifications

• Strong experience in engaging with digital and technology requirements.
• Ability to convey complex information effectively.
• Critical thinking skills to prioritize and manage multiple stakeholders.

Responsibilities

• Engage actively with service areas to understand their technology needs.
• Act as a liaison between TDD services and council directorates.
• Manage relationships and communication between teams.
• Promote initiatives of the TDD team to various services.

Skills

Stakeholder engagement

Relationship management

Communication

Problem-solving

Job description

Overview

This role is pivotal in fostering collaboration between our digital and technology teams and service areas across the council. Through engagement with service areas the role will help ensure seamless communication; support the gathering of technology and digital requirements and needs; prioritise and schedule activity; and drive innovation and the integration of digital best practices across directorates and services.

Our benefits

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

You'll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28days, rising to 33days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

What will you be doing?

• Engage with stakeholders: Actively engage with directorates and services to understand their technology and digital business needs and opportunities, offering expert advice and embedding digital best practices.
• Act as a liaison: Serve as a critical link between Technology, Digital and Data (TDD) services and the requirements of council directorates and services, ensuring alignment and mutual understanding.
• Manage relationships: Cultivate and manage positive relationships between services and the TDD team, fostering a cooperative and productive environment.
• Promote TDD initiatives: Communicate and promote the work and initiatives of the TDD team to various services, highlighting the benefits and impacts.
• Prioritisation: Assist the TDD service in managing and prioritising work requests from service areas, ensuring that the most business-critical and impactful activities are given precedence.
• Communicate complex information: Effectively convey complex digital information to service areas and relay business requests to the TDD service, aiding informed decision-making for service delivery.
• Support delivery processes: Guide service areas through the agreed approval pathways for engaging with TDD services and delivering projects, ensuring adherence to protocols and efficient execution.
• Identify cross dependencies: Recognise and address interconnections between various business areas, proactively facilitating effective collaboration to enhance service delivery.
• Route of escalation: Establish a clear pathway for escalating issues between TDD and the business, ensuring timely communication and resolution plans are discussed and agreed upon.
• Provide line management within a digital team.
• Demonstrate commitment towards the delivery of the Council's vision, key commitments, values, and behaviours.
• Ensure corporate processes are followed and implemented for all areas of the postholder's work and responsibility.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the grade of the post.

We anticipate that interviews will take place on the week commencing 6 October 2025.

If you would like any further information or to discuss the role please contact David West, Head of Digital, at [e-mail]

About us

Our Values and Behaviours

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused
Respectful
Efficient
Supportive
Trustworthy

Our Key Commitments

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

North Northamptonshire Council re-signed the Armed Forces Covenant in June 2024 which highlights the Council's pledge to support the Armed Forces community. The council obtained the silver status award for the Defence Employer Recognition Scheme (ERS) and we are now currently working towards achieving Gold status.

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)