Digital Project Manager (12 months)

Gleneagles; Auchterarder; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

30 days holiday

Seasonal events

50% discount on F&B, Spa and Golf

Golf Membership

Perkbox rewards

Lunch on payday

Staff gym access

Job summary

Gleneagles is seeking an experienced Digital Project Manager to lead digital initiatives across Gleneagles and its properties. You will oversee project scope, timelines, budgets and stakeholder alignment, ensuring on-time delivery and value realization.

In this 12-month role within the Brand and Marketing team, you’ll manage multiple vendors, coordinate complex system integrations, and ensure data governance and regulatory compliance while maintaining a guest-centric, luxury standard across all

Qualifications

• Experience delivering digital projects, ideally in hospitality, luxury or membership businesses.
• Experience managing multi-vendor programmes and supplier relationships.
• Strong interpersonal skills and the ability to translate technical detail for non-technical stakeholders.

Responsibilities

• Lead and coordinate delivery of digital projects across Gleneagles and related properties.
• Develop and own project plans including timelines and budgets.
• Manage external vendors and agencies, review SOWs and cost changes.
• Coordinate integrations between systems and ensure GDPR/PECR compliance.
• Communicate project status to stakeholders at all levels.

Skills

Project management

Stakeholder management

Vendor management

GDPR compliance

Agile

Budget management

Cross-functional collaboration

Education

Bachelor's degree in a relevant field

Job description

We are currently seeking a highly experienced and meticulous Digital Project Manager with great interpersonal skills to join our Brand and Marketing team for 12 months.

You'll be responsible for overseeing and coordinating Digital projects across Gleneagles and Gleneagles Townhouse, and our Estelle properties. Collaborating with internal and external stakeholders to define project scope, objectives, and deliverables, you'll ensure that projects are completed on time, within budget, and that our business requirements are fully realised.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country retreats, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here’s a bit more detail on what we see you doing in this role:

• Leading the delivery of digital projects across our business, including booking engine development and guest and member-facing web and app products
• Developing and owning project plans, including timelines, budgets, resource allocation and risk management, and holding delivery partners to them
• Managing multiple external vendors and agencies simultaneously; reviewing statements of work, scrutinising scope and cost changes, challenging escalations with evidence, and ensuring commercial terms protect the business before sign-off
• Coordinating the delivery of complex integrations between systems including property management, membership, reservations, spa and leisure booking, payments and our data warehouse, working to the technical and design specifications set by the Digital Experience Manager, and understanding dependencies well enough to spot delivery risk early
• Ensuring data architecture and validation requirements defined by the Digital Experience Manager and our data function are delivered and signed off as part of each project
• Translating the requirements and priorities set by the Digital Experience Manager into delivery plans, and flagging early where scope, cost or vendor capacity puts them at risk
• Communicating project status to stakeholders at all levels, from operational teams to the executive; providing transparency proactively and translating technical detail into business language
• Planning and running the delivery side of user acceptance testing across integrated systems: coordinating environments, vendors, test schedules and defect resolution, so the Digital Experience Manager and operational teams can focus on validating the experience
• Ensuring projects handling member and guest data are delivered in line with GDPR and PECR requirements, working with legal and compliance where needed
• Coordinating training rollout and go-live readiness so our teams are confident with new systems from day one
• Interacting with our members and guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• With strong experience delivering digital projects, ideally in hospitality, luxury or membership businesses, you also ideally have a degree in a relevant field, proven delivery however matters more
• You've managed multi-vendor programmes and know how to run a supplier relationship commercially: reviewing SOWs, questioning cost increases, and getting line-item clarity before committing spend
• The difference between product ownership and delivery is crystal clear to you, and you're energised by the delivery side; you've worked well alongside product owners before and know how to make that partnership work
• You're comfortable in conversations about data: APIs, data quality, and what it takes to deliver reliable syncs between operational systems to someone else's specification
• Building strong working relationships with stakeholders across the business, from front-of-house teams to the executive is second nature to you, and you have great interpersonal skills
• You adeptly manage multiple projects and conflicting priorities without dropping detail, and you adapt quickly when things change
• Direct and organised, you have a positive "can do" attitude and an eagle eye for detail; you take immense pride in your work and in delivering the standards our guests expect of the Gleneagles brand
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers

Be our guest

• Stay with us as a guest at Gleneages or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night – a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneages
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few

Investment in your development and wellbeing

• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint