Digital Project Manager

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This is a 12-month fixed-term contract commencing from October 2024.

Why LNER?

Our vision is to be the most loved, progressive, and responsible way to travel for generations to come, and we're looking for people who can deliver this, every day.

Since taking over the East Coast route, we've been transforming travel. Our new fleet of Azuma trains offers faster journey times, more space, comfort, and reliability. Our plans to embrace new ideas, experiences, backgrounds, and ambitions make this an exciting time to join us. We are the first and currently the only franchised rail operator to restore customer numbers to pre-pandemic levels and are leading digital and customer-focused innovation in rail.

Our values: Bringing passion. Being bold. Always caring. Owning it. These define us at LNER.

What you'll be doing

As an LNER Digital Project Manager, you will lead the delivery of assigned projects, ensuring they are completed on time, within budget, and to quality standards, with benefits aligned to business cases.

You will oversee the full project lifecycle, managing stakeholders effectively, tracking key activities, and controlling budgets.

Responsibilities include:

1. Managing projects from initiation to delivery, covering planning, coordination, implementation, execution, and control.
2. Ensuring project alignment with company strategy, commitments, and goals.
3. Proactively managing dependencies, overcoming obstacles, and optimizing value within constraints.
4. Working closely with stakeholders to deliver projects on schedule and within budget, providing visibility and control.
5. Managing risks and issues proactively to minimize delays.
6. Overseeing project budgets to prevent over- or under-spending beyond tolerances.
7. Managing the handover to Business As Usual (BAU) to ensure production stability.
8. Building and maintaining motivated teams with clear, iterative plans.
9. Supporting the Digital Programme Manager in planning, coordination, and tracking project progress.
10. Reporting on project success, including customer and business benefits, CSAT, revenue, and costs.
11. Developing continuous improvement initiatives, including EFQM/Lean projects.
12. Supporting wider business contingency planning by maintaining a secondary competence role.

This role requires working in our York or Kings Cross office a minimum of 2 days per week.

What you'll need

• At least 3 years of experience in a Project Management role
• Ability to manage and lead stakeholders at all levels
• Business-focused with creativity
• Experience in business development and negotiation
• Experience managing budgets and controls
• Ability to develop complex plans managing multiple suppliers and dependencies
• Strong influencing and communication skills
• Collaborative team player
• Proven leadership in managing people
• Prince2 or equivalent (desirable but not essential)
• EFQM/Lean Six Sigma (desirable but not essential)
• Alignment with LNER brand values

What you'll get

• Free travel on LNER + 75% off other train tickets (for you & dependents)
• Discounted international train tickets (after one year of service)
• 50% discount on LNER tickets for friends & family
• Annual cycle-to-work scheme
• Discounts, savings, and cashback from top retailers
• Health & wellbeing schemes and discounts
• Training opportunities for career development
• Recognition rewards and awards