Digital Project Manager

London North Eastern Railway (LNER); York; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company in the rail sector as a Digital Project Manager. You'll oversee the delivery of projects that drive digital transformation and enhance customer experience. The role calls for strong project management skills, stakeholder engagement, and a passion for innovation. Enjoy benefits like free travel and discounts, while working in a collaborative environment that values diversity and creativity.

Benefits

Free travel on LNER + 75% off other companies' tickets

Discounted international train tickets (after one year's service)

50% discount on LNER tickets for friends & family

Annual cycle to work schemes

Discounts, savings, and cashback from top retailers

Health & wellbeing schemes and discounts

Training opportunities for career development

Rewards & awards to recognize excellence

Qualifications

• Minimum of 3 years' experience in a Project Management role.
• Prince2 or equivalent (desirable but not essential).
• EFQM/Lean Six Sigma (desirable but not essential).

Responsibilities

• Lead projects from initiation to delivery, managing timelines and budgets.
• Proactively manage project dependencies and risks.
• Build and maintain motivated teams with clear plans.

Skills

Project Management

Stakeholder Management

Budget Management

Communication

Team Leadership

Negotiation

Job description

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This is a 12 month fixed term contract commencing from October 2024.

Why LNER?

Our vision is to be the most loved, progressive and responsible way to travel for generations to come, and we're looking for the people who can deliver this, every day.

Since we took over the East Coast route, we've been changing the face of travel. Our new fleet of Azuma trains are delivering faster journey times, more space, comfort and greater reliability. Our plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. We are the first and currently the only franchised rail operator to achieve customer numbers back to pre-pandemic levels and are leading the charge to transform rail through digital and customer-focused innovation.

Bringing passion. Being bold. Always caring. Owning it. These are the values that make us LNER.

Are you on board?

What you'll be doing.

As an LNER Digital Project Manager, you will lead on ensuring that assigned projects are delivered on time, within budget, and to quality standards, with benefits realized in line with business cases.

You will be responsible for the overall delivery of projects in line with our ways of working, managing stakeholders effectively, tracking key activities, and controlling budgets.

Interested? Then read on for more details about what the role involves:

• You will manage specific projects from initiation to delivery, overseeing planning, coordination, implementation, execution, and control of the full digital project lifecycle.
• Projects must align with company strategy, commitments, and goals.
• You will proactively manage dependencies, overcome obstacles, and optimize value within constraints.
• You will work closely with key stakeholders to deliver projects on time and within budget, ensuring stakeholders have visibility and control.
• Proactive risk and issue management will be essential to minimize delays.
• You will manage project budgets, ensuring no significant over or under spends beyond tolerances.
• You will oversee the handover to Business As Usual (BAU) to maintain production stability.
• As a leader, you will build and maintain motivated teams with clear, iterative plans.
• You will support the Digital Programme Manager in planning, coordinating, and tracking project progress.
• You will report on project success metrics, including customer and business benefits, CSAT, revenue, and costs.
• You will develop continuous improvement initiatives, including EFQM/Lean projects.
• You will assist the wider business in obtaining and maintaining secondary competence roles for contingency planning.

This role requires working in our York or Kings Cross office at least 2 days a week.

What you'll need:

• Minimum of 3 years' experience in a Project Management role
• Ability to manage and lead stakeholders at all levels
• Business-focused with creativity
• Experience in business development and negotiation
• Budget management and controls experience
• Ability to develop complex plans managing multiple suppliers and dependencies
• Strong influencing and communication skills
• Collaborative team player
• Proven people leadership
• Prince2 or equivalent (desirable but not essential)
• EFQM/Lean Six Sigma (desirable but not essential)
• Affinity with LNER brand values

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Annual cycle to work schemes
• Discounts, savings, and cashback from top retailers
• Health & wellbeing schemes and discounts
• Training opportunities for career development
• Rewards & awards to recognize excellence