Digital Products Manager

MND Association; Northampton; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A charitable organization in the United Kingdom is seeking a Digital Products Manager responsible for developing and managing digital products. The successful candidate will lead website improvements, ensure user-centered design practices, and manage the digital product portfolio. This role offers competitive benefits including hybrid working and opportunities for personal development.

Benefits

28 days holiday, increasing to 33 days after 5 years

Access to UK Healthcare

Life assurance

Enhanced pension scheme

Qualifications

• Experience managing digital products in a user-focused environment.
• Strong understanding of accessibility standards and SEO best practices.
• Ability to manage multiple projects and priorities.

Responsibilities

• Manage the Association's digital product portfolio.
• Lead a programme of continuous improvement with the digital agency.
• Ensure compliance with security and accessibility standards.

Skills

Drupal CMS

Microsoft Dynamics 365

User-centered design

Data analytics

Accessibility principles

Job description

Overview

Are you ready to shape accessible and engaging digital experiences for diverse audiences? We have two opportunities for a Digital Products Manager responsible for the development, delivery and improvement of our digital products. You will lead work on our website, microsites and other platforms, ensuring they meet the needs of our user communities and support the MND Association's strategy. The Digital Products Manager will work with colleagues, agencies and suppliers to design, optimise and manage digital platforms that are secure, accessible and engaging. The Digital Products Managers will work closely with teams across the Association to lead the development of user-focused platforms that drive supporter engagement, grow income, accelerate research, and improve support for people living with and affected by MND.

Responsibilities

• Manage the Association's digital product portfolio, including websites, microsites and third-party platforms
• Lead a programme of continuous improvement with our digital agency to deliver the best experience for our digital audiences
• Scope new products, map user journeys and enhance existing services to design or optimise digital experiences
• Advise on the procurement of new third party digital platforms and technology
• Translate business and user requirements into technical specifications and user stories
• Ensure compliance with security and accessibility standards
• Ensure all content is produced to SEO best practice and work with our digital agencies to improve website content
• Use data, analytics and usability testing to improve user experience and journeys
• Manage Google Analytics and Google Tag Manager, producing insights and identifying opportunities for development
• Support colleagues with training, guidance and communities of practice
• Technical skills in Drupal CMS and Microsoft Dynamics 365
• Experienced across the full product lifecycle with knowledge of team roles and documentation
• Strong understanding of user-centred design, user journeys and testing
• Awareness of best practice and emerging trends in digital technology
• Broad knowledge of accessibility principles and tools to support inclusive design
• Confident using audience insight, data and analytics to inform decisions
• Able to manage competing priorities and balancing multiple projects

Qualifications and Skills

• Technical skills in Drupal CMS and Microsoft Dynamics 365
• Experienced across the full product lifecycle with knowledge of team roles and documentation
• Strong understanding of user-centred design, user journeys and testing
• Awareness of best practice and emerging trends in digital technology
• Broad knowledge of accessibility principles and tools to support inclusive design
• Confident using audience insight, data and analytics to inform decisions
• Able to manage competing priorities and balancing multiple projects

Benefits

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working