Digital Product Specialist

Integrated Care System; Leatherhead; On-site; GBP 40,000 - 49,000; Full time

Job summary

A healthcare provider in Leatherhead is seeking a Digital Product Specialist to enhance digital solutions across our EHR system. The ideal candidate will have significant knowledge of Electronic Health Records (particularly SystmOne) and experience in user-centred design. Responsibilities include supporting product delivery, collaborating with stakeholders, and configuring digital systems to meet user needs. Competitive salary offered with excellent support for professional development.

Benefits

Flexible working

Health and wellbeing support

Excellent staff networks

Qualifications

• Awareness of lean and agile methods.
• Experience with SystmOne or related clinical systems.
• Evidence of continued professional development.

Responsibilities

• Support delivery of digital products through design and testing.
• Collaborate with stakeholders to propose improvements.
• Maintain understanding of digital tools affecting workflows.

Skills

Understanding of Electronic Health Records

User-centred design

Agile methodologies

Education

Degree level education or equivalent

Qualification in clinical systems (SystmOne)

Tools

SystmOne

Electronic Health Records

Job description

Go back Surrey and Borders Partnership NHS Foundation Trust

Digital Product Specialist

The closing date is 17 August 2025

Working as a Product specialist you will be part of the EHR team developing successful digital solutions across the trusts EHR estate. The post holder will:

• Develop solutions based on evidence of user needs and organisational outcomes.
• Work with the team to develop design ideas and improvements.
• Prototype design ideas in various methods including configuration in the demo environment.
• Interpret evidence-based research and include it in their work.
• Support the values and standards of inclusive and accessible design.

You should have, or be developing, an awareness of lean and agile methods and using a shared toolkit of techniques, processes and systems. You will be expected to be flexible and will be comfortable working on different projects and services as business priorities and demands change.

Main duties of the job

Where does my role fit in Digital and SABP:

The Trust's strategic focus is on creating a digital environment that simplifies processes, enhances collaboration, and ensures that staff can focus on delivering high-quality care without being burdened by unnecessary administrative tasks or inefficient systems.

Our Electronic Health Record (EHR) support services within the Digital division are aligned to establish a more integrated team to improve collaboration and communication between the EHR facing teams and as a result improving the quality of support provided to our frontline staff.

A Digital Project Management Office (PMO) has been introduced to better manage the numerous, complex projects that are ongoing within the division and support the effective delivery of digital projects and programmes and digital workstreams in Trust projects and programmes.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Job responsibilities

Key Responsibilities:

• Support the delivery of digital products by contributing to solution design, configuration, and testing
• Work closely with colleagues and stakeholders to understand problems and propose improvements
• Contribute to user-centred design sessions, helping shape ideas into practical outputs
• Configure elements within our digital systems (including but not limited to EHRs) to meet agreed specifications
• Help document and refine requirements, using a mix of verbal, written, and visual communication techniques
• Work across multiple projects, managing your workload to meet competing priorities
• Maintain a strong understanding of how digital tools affect clinical and operational workflows
• Share ideas, learn from others, and actively contribute to a positive and inclusive team culture
• Keep up to date with developments in health technology and bring fresh thinking into the team

Person Specification

Qualifications

• Degree level education or equivalent relevant experience
• Qualification or equivalent experience demonstrating proficiency in clinical systems (especially SystmOne e.g. Train the Trainer)
• Evidence of continued professional development

Experience

• Significant knowledge of Electronic Health Records, especially SystmOne
• Knowledge and recent experience of SystmOne or associated clinical systems, and related processes used in an NHS setting
• Knowledge and recent experience of delivering fit for purpose SystmOne (or other EHR) solutions with demonstrable benefit
• Demonstrable experience delivering high quality, complex configuration in a clinical system, specifically regarding the creation of templates, questionaires, visualisations, rotas, protocols, configured lists, and general configuration e.g. Clinical Trees
• Demonstrable experience of working across multiple clinical systems
• Demonstrable experience in working with wider digital health products e.g. Electronic Referral Service, Electronic Prescribing and Medicines Administration, SMS clients, open data

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Surrey and Borders Partnership NHS Foundation Trust

£40,617 to £48,778 a yearIncl. 5% Fringe HCAS, pa, pro rata.