Digital Product Specialist

AXA Group; Belfast; On-site; GBP 40,000 - 55,000; Full time

Job summary

Join AXA's innovative Digital Enablement Team as a Digital Product Specialist, driving the user experience and website management. With at least 3 years in the insurance sector, you will collaborate with stakeholders and implement cutting-edge digital solutions, ensuring our services meet customer needs effectively while enjoying a competitive salary and benefits.

Benefits

Competitive salary with annual review

Annual performance-based bonus

Contributory pension scheme with up to 10% employer contributions

Life Assurance

Generous annual leave plus Bank Holidays

Employee discounts

Education support and learning opportunities

Flexible working arrangements

Qualifications

• Minimum 3 years in insurance, 2 years in website management.
• Third-level qualification required; Agile/digital qualifications desirable.
• Proven ability to engage with stakeholders effectively.

Responsibilities

• Manage strategic website roadmap and enhance user experience.
• Lead change request workflow on budget and time constraints.
• Coordinate with Operational Risk team for assessments.

Skills

Website management

Project management

User experience

Communication

Proactive problem solving

Education

Degree/Diploma in relevant field

Tools

Microsoft Office

Azure

GA4

Miro

A/B Testing

Job description

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Join our innovative Digital Enablement Team as a Digital Product Specialist, where your expertise in website management will be pivotal in shaping the digital landscape of our organization. Collaborating closely with the Digital Enablement Manager and various stakeholders, you will oversee the strategic roadmap for our websites, ensuring they deliver an exceptional user experience.

At AXA, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients, or attending industry events.

Key responsibilities will include:

• Collaborate with the Digital Enablement Manager and key stakeholders to manage the strategic roadmap for our websites.
• Partner with UI/UX teams to implement cutting-edge user experience solutions that enhance customer engagement and satisfaction.
• Lead the change request workflow, ensuring timely delivery within budget constraints while maintaining consistent communication with stakeholders.
• Manage the static site backlog, prioritizing high-impact changes and efficiently addressing day-to-day requests.
• Serve as the essential link between the business and digital operations, proactively identifying trends and training needs. Your insights will significantly influence our online service strategy, improving the experience for both internal colleagues and customers.
• Develop and maintain a comprehensive agent support roadmap that provides clear, actionable information to stakeholders, focusing on troubleshooting, training materials, IT solutions, and UX enhancements.
• Act as a key liaison between the Operational Risk team and Digital, coordinating monthly risk assessments to ensure our digital initiatives align with established frameworks.

Your Profile

• Minimum of 3 years of experience in the insurance business environment, with at least 2 years in website management, marketing communications, or an IT role.
• A third-level qualification (Degree/Diploma) or an equivalent combination of education and experience is required. Desirable: Qualification in agile/digital disciplines and insurance industry experience.
• Proficiency in Microsoft Office is essential; working knowledge of Azure, GA4, Miro, Glass box, and A/B Testing is desirable.
• Strong planning, organizational, and project management skills.
• Excellent communication skills to engage effectively with stakeholders at all levels.
• Ability to thrive in a fast-paced environment.
• Highly motivated and business-focused, with a proven track record of delivering excellent customer service.
• Proven ability to work independently with a focus on process improvement and customer solutions.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

About AXA

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA, we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently, and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

About the Entity

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage, and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

What We Offer

One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us, and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.