Digital Product Owners - Product Owner

Whitbread PLC; London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

Une entreprise de premier plan dans le secteur de l'hôtellerie recherche un Product Owner pour gérer et améliorer ses flux de paiement et B2B. Ce rôle impliquera une collaboration étroite avec des partenaires et l’utilisation des données pour optimiser l'expérience utilisateur. En tant que membre de l'équipe commerciale, vous contribuerez à élargir la visibilité de la marque tout en garantissant des produits qui répondent aux besoins des clients. Postulez pour rejoindre une équipe dynamique et inclusive qui valorise la diversité.

Qualifications

• Expérience en gestion de backlogs pour des produits de paiement.
• Connaissance des meilleures pratiques de développement de produits.
• Compétence en analyse et utilisation des KPIs pour fixer des objectifs.

Responsibilities

• Gérer le backlog des produits B2B et de paiement.
• Collaborer avec des fournisseurs de logiciels de paiement.
• Concevoir et développer des parcours clients et des fonctionnalités.

Skills

Data-driven decision-making

Analytics

Collaboration

Tools

Google Analytics

Adobe Analytics

Content Square

Job description

Job title: Product Owner

Intro:

Extensible, frictionless payments are a critical enabler for our revenue growth and guest satisfaction across all digital touchpoints. The Product Owner is responsible for executing the Payments and B2B product roadmaps. This role involves developing an expert understanding of our Payment experiences to ensure scalable flows across Booking, Reservation Amendments, and Refunds, including Premier Inn’s proprietary Business Account facility. The role also owns the continuous improvement process based on customer insights, market trends, and key data analysis.

Salary: £45,000 - £50,000 DOE

Location: Hybrid role, minimum 3 days per week in our Holborn, London office (EC1N 2TD)

What you’ll do:

• Own and manage B2B and Payments product backlog
• Collaborate with payment software providers and partners to leverage insights and support, delivering tactics that exploit value and drive continuous improvement
• Work with analysts and optimization teams to ensure product Epics and features align with business value and are prioritized for maximum commercial benefit
• Design and develop customer journeys and features

What we need:

• Experience in developing and owning backlogs for Payment and Checkout products
• Knowledge of product development best practices and requirements definition methods
• Ability to use analytics and KPIs related to accounts and payments to define feature and product goals
• Expertise in product design and technical product development
• Data-driven decision-making skills, with proficiency in Google Analytics, Adobe Analytics, and Content Square

Join our Commercial Team at Whitbread

Our brands are renowned, thanks to the efforts of our marketing team. Creativity and innovation help us elevate our brands, attract new guests, and retain our regulars. From producing branded adverts showcasing our hotel rooms to launching new campaigns and collaborating with media agencies, you’ll use insight, data, and strategy to enhance our brand visibility.

We believe everyone is unique, with no barriers to entry or limits to ambition. We are committed to diversity and inclusivity, welcoming applications from all backgrounds.

We strongly encourage underrepresented groups—such as women, ethnic minorities, people with disabilities, and members of the LGBTQ+ community—to apply. We support part-time and flexible working where possible.