Digital Product Owner - Mobile (12 month contract)

Handelsbanken; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Handelsbanken is seeking a Senior Digital Product Manager to develop and own the roadmap for mobile banking apps, aligning with our broader Digital Meeting Places strategy. You will lead a cross-functional team, collaborating with product, technology, risk, and business stakeholders to prioritise initiatives and deliver customer-focused digital products.

You will define measurable outcomes, establish feedback loops, and ensure smooth adoption with training and communications.

Qualifications

• Customer-centric focus on end-user experience and outcomes.
• Strong knowledge of the Financial Services industry.
• Experience delivering digital products in an Agile environment.
• Collaborative team player who engages stakeholders and shares knowledge.
• Understanding of mobile banking journeys and user needs.
• Strong influencing skills to secure buy-in for strategy and roadmap.
• Ability to manage multiple deliverables with competing priorities.
• Good written and verbal communication skills.

Responsibilities

• Develop a digital product roadmap for mobile banking (Individual and Corporate Banking apps).
• Align roadmap with the wider Digital Meeting Places vision and establish backlog ownership.
• Collaborate with Financial Product, Technology, Group, Branches, and control functions to prioritise business needs.
• Lead a multi-disciplinary team to deliver digital products through research, ideation and design.
• Define success criteria and measurable business outcomes for products.
• Establish feedback loops to refine backlog and value delivery.
• Ensure seamless delivery of digital products with training and communications for adoption.
• Coordinate with Group (Sweden) to accelerate digital development and optimise ways of working.
• Engage digitally-focused colleagues across the Bank to drive awareness and adoption of new features.

Skills

Customer focus

FS industry knowledge

Agile delivery

Team collaboration

Mobile banking

Influencing skills

Multi-deliverables

Communication

Job description

Job Introduction

Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.

Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value. We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.

Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.

We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Check our Handelsbanken website for further information

Key responsibilities

• Develop a digital product roadmap for mobile banking (Individual and Corporate Banking apps), ensuring alignment to the wider Digital Meeting Places product vision and establish an associated backlog, taking accountability for successful delivery against this with a clear user focussed, service design approach.
• Collaborate with key stakeholders from across the business including Financial Product, Technology, Group, Branches, and the control functions to understand business needs and priorities, supporting effective inclusion in your product roadmap.
• Oversee a pro-active, customer focussed, multi-disciplinary team, working with skilled specialists across insights, UX design, technology delivery, Group, security and architecture, in order to develop highly effective digital products through a process of research, ideation and design.
• Define and measure the success criteria for your digital products, creating a clear set of business outcomes that support the Bank’s wider strategic objectives.
• Establish clear feedback loops to understand the impact of your product and feed changes and improvements in to your backlog, continually reviewing, refining and prioritising the backlog to create optimal value in line with the overarching product roadmap vision and business outcomes.
• Be responsible for ensuring the seamless delivery of digital products to end users, including appropriate training, communications and literature to facilitate adoption.
• Work closely with stakeholders in Group (Sweden), to accelerate digital development and ensure optimal ways of working.
• Maintain and engage with a community of digitally focussed colleagues across the Bank, to help drive awareness and customer adoption of new features and services.

What We’re Looking For

• Customer-centric with a strong focus on end user experience and outcomes.
• A strong working knowledge of the Financial Services industry.
• Experience of a digital product delivery environment with exposure to, or knowledge of, agile development and change methodologies.
• Highly positive and collaborative team player, who actively engages stakeholders, supports team members, and shares knowledge with others.
• A strong understanding of what good looks like in mobile banking journeys.
• Strong influencing skills with the ability to confidently represent the Digital Product area and gain buy-in to the strategy and roadmap with a diverse set of stakeholders.
• Ability to manage multiple deliverables simultaneously, often with competing priorities.
• Strong awareness of the digital banking ecosystem, keeping abreast of market trends and competitor propositions.
• Strong written and verbal communication skills.

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That's why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.

In addition, there is a flexible benefits package with the key highlights detailed below.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.