Digital Product Owner

Yorkshire Building Society; Leeds; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A financial services organization in Leeds is seeking a Digital Product Owner to enhance customer experiences through digital offerings. The successful candidate will focus on managing product features, collaborating with stakeholders, and utilizing agile methodologies. This hybrid position offers the chance to significantly impact the company during its digital transformation. Excellent communication and leadership skills are essential.

Benefits

25 days holiday plus Bank Holidays

Bonus opportunity up to 15%

Pension contributions up to 11%

Health and wellbeing benefits

Qualifications

• Proven experience as a Product Owner with a strong focus on digital products.
• Ability to translate business strategy into customer outcomes.
• Experience with digital change implementation.

Responsibilities

• Manage and improve digital product features.
• Define stories and acceptance criteria for the product backlog.
• Collaborate with SMEs and stakeholders for project requirements.

Skills

Agile methodologies

Customer experience

Communication skills

Stakeholder management

Job description

Overview

Are you passionate about delivering exceptional customer experiences through digital and mobile apps? Do you thrive in a collaborative environment, solving problems and exploring innovative approaches? Are you seeking a role where you can create an impact? We are looking for a Product Owner who creates outstanding customer experiences to help bring our vision to life. At this transformative phase of our digital journey, your contributions will help shape what we do as a business! If this sounds like you and you're looking for a role where you can be part of a high performing Digital Team, then please read on!

We are passionate about ensuring we have an inclusive team to create the best experiences for our diverse customers. The Squad you will be leading is one of many in our digital function which hosts a collaborative environment, where people are encouraged to be themselves. This is a hybrid role with both remote working and some onsite presence in our central Leeds offices. Fixed-term contract - 9 months.

About the role

As a Digital Product Owner, you\'ll manage and take responsibility for adding and improving features that will give customers best in class digital experiences. You will work within a Digital Squad to support the day-to-day delivery, development, and reporting for our product experience. You will:

• Focus on undertaking appropriate measures, targeted development priorities and engagement initiatives that result in a best in class digital experience for our members. Underpinning this will be an understanding of delivering our commercial and regulatory objectives.
• Manage the performance and customer experience of the mobile channel by translating business strategy into customer outcomes, defining stories, acceptance criteria and prioritisation of backlog to optimise value.
• Identify key insights into customer behaviour and market trends that will influence and shape the expectations for the experience changes you are implementing.
• Work collaboratively across a range of SMEs and stakeholders to ensure requirements, engagement and understanding of new change is in accordance with relevant governance and delivery frameworks.
• Away from the day to day, assist with the creation of business cases for larger change projects in your area and performance tracking.

About you

You\'ll be an experienced Product Owner bringing passion and ambition to improving our Digital Experience — your Product Owner expertise will be coupled with experience of agile methodologies and frameworks, as well as knowledge of digital change implementation, planning and analysis. You will be committed to creating great customer experience and have a proven track record of delivering this previously. You will demonstrate leadership behaviours and ensure delivery is aligned to both customer and stakeholder needs. Away from the technical experience, you\'ll be someone who builds strong relationships with key partners, and be able to manage these through excellent communication, engagement and influencing skills.

About us

At YBS we don\'t have shareholders, we have members. We care about people and that includes you. You\'ll be respected for who you are, you\'ll be able to bring your whole self to work, and you\'ll have everything you need to build a long and rewarding career. Flexibility. We offer a range of flexible working options without unsocial hours. Whether it\'s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We\'re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. Development. We want you to feel challenged here. Whatever your ambitions, we\'re committed to helping you develop your skills and move ahead in your career journey. From day one, we\'ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity. We\'re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you\'ll go the extra mile to help our members, you\'ll fit right in and feel you belong here.

Benefits

About our Benefits: We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday: 25 days plus Bank Holidays, with the option to buy up to a further 5 days.
• Bonus: On target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension: Company contributions up to 11% into the YBS pension.
• Healthcare: Health and wellbeing benefits as part of life at YBS.