Digital Product Manager: Resident Experience & AI (Hybrid)

The Guinness Partnership; Oldham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

The Guinness Partnership in Oldham is seeking a Digital Product Manager to lead the development of resident-facing digital products, including portals and CRM platforms. You will manage product backlogs, engage senior stakeholders, and coordinate with third-party suppliers to deliver enhancements.

Hybrid working with a mix of office and home-based days, strong emphasis on user-centric design, analytics, and ongoing product roadmap delivery to meet strategic goals.

Qualifications

• Experience managing resident-facing digital products such as portals and apps.
• Proven track record of delivering measurable product improvements in user experience or efficiency.
• Experience managing product backlogs and engaging senior stakeholders.
• Experience with MS Dynamics 365 and related systems.

Responsibilities

• Define the vision for digital products and shape roadmaps in alignment with business goals.
• Collaborate with vendors to drive product releases and feature enhancements.
• Lead cross-functional teams to design, build, and improve digital capabilities.
• Monitor KPIs like digital adoption, costs, and efficiency to drive continuous improvement.

Skills

Resident portals

CRM platforms

MS Dynamics 365

Stakeholder engagement

Product backlog management

MS Office 365

Education

BCS Practitioner Certificate in Digital Product Management

Microsoft certifications (Customer Service / Power Platform)

Tools

Power Platform

Office 365

CRM tools

Job description

The Guinness Partnership in Oldham is seeking a Digital Product Manager to lead the development of resident-facing digital products, including portals and CRM platforms. You will manage product backlogs, engage senior stakeholders, and coordinate with third-party suppliers to deliver enhancements.

Hybrid working with a mix of office and home-based days, strong emphasis on user-centric design, analytics, and ongoing product roadmap delivery to meet strategic goals.