Digital Product Manager - Memberships

Centrica; Windsor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy provider is seeking a Digital Product Manager to redefine the Membership offering. The ideal candidate will drive strategy, performance, and optimization, collaborating across digital, commercial, marketing, and customer experience teams. This role requires a commercially-minded, analytical, and customer-focused approach to enhance customer engagement and loyalty.

Qualifications

• Commercially-minded with analytical skills.
• Customer-obsessed approach to product management.

Responsibilities

• Lead and evolve our Membership offering.
• Drive the strategy, performance, and optimisation of the membership proposition.
• Collaborate with various teams to deliver maximum value.

Job description

Overview

About your role: At British Gas, we’re redefining the way our customers experience energy and home services. At the heart of this transformation is our Membership proposition- a customer-centric scheme designed to reward, engage, and build lasting relationships with our customers.

We’re looking for a commercially-minded, analytical, and customer-obsessed Digital Product Manager to lead and evolve our Membership offering. You’ll drive the strategy, performance, and optimisation of our membership proposition, collaborating across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business.

Responsibilities

• Lead and evolve our Membership offering.
• Drive the strategy, performance, and optimisation of the membership proposition.
• Collaborate across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business.