Digital Product Manager

Hastings Direct; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital insurance provider in the UK is looking for a Digital Product Manager to enhance their customer renewals journey. The successful candidate will manage performance metrics, oversee customer experience initiatives, and collaborate with stakeholders to drive transformational change. This role offers competitive benefits, including flexible working and a strong focus on employee wellbeing.

Benefits

Competitive salary

£5K car allowance

Flexible hybrid working

Private medical insurance

Pension contributions up to 10%

27 days annual leave plus bank holidays

Qualifications

• Experience managing digital change.
• Experience owning a P&L or responsibility for metrics that impact profitability.
• Experience in a regulated industry, preferably General Insurance.

Responsibilities

• Manage the renewals journey focused on retaining customers.
• Own the KPIs determining journey performance.
• Analyze data to understand trends and forecast future performance.

Skills

Managing digital change

P&L ownership

Conversion Rate Optimisation

Working with regulated industries

Job description

At Hastings Direct, storing your data securely is very important to us. Please see our Data Protection Statement and Job Application Terms & Conditions here for details on how your information will be stored.

time left to apply End Date: August 19, 2025 (12 days left to apply)

job requisition id 60012262

Digital Product Manager

Location - Hybrid, one day on site per week (Leicester, London or Bexhill)

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become T he B est and B iggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

We want to make our Digital Renewals Journey the best possible digital experience. We have significant investment in this team, and have a unique opportunity for someone to play a large part in the success of this journey.

A product manager is a talented professional who understands the digital change process, is commercially-savvy to understand the financial implications of the decisions they make, is a great stakeholder who can work with different stakeholders in different areas, and someone who is motivated by new ideas and delivering genuinely transformational change.

Job details

• Manage performance on the area of the renewals journey focused on retaining customers
• Own the commercial and customer KPIs that will determine the performance of the journey
• Mange regulatory responsibilities associated with the role – for example ensuring relevant consumer duty considerations are considered in the management of journey performance
• Mange the change process of initiatives you come up with – whether they are digital, marketing, operational, or something that touches multiple parts of the business
• Analyse data to understand trends, impacts, or forecast future performance
• Work with experienced product designers to create impactful journeys that improve experiences for our customers

Essential skills/experience:

• Experience owning a P&L or responsibility for metrics that have significant impact on a companies profitability
• Conversion Rate Optimisation/Multi-variate journey testing
• Working with a large operation, understanding channel-shift dynamics between digital and other channels
• Experience working in a regulated industry, preferably the General Insurance industry.

The interview process

Our interview process involves the below:

1st stage interview with hiring leader

2nd interviewwith hiring leader and a peer.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website

Benefits: inaddition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

19/08/2025

Digital Product Manager

Location - Hybrid, one day on site per week (Leicester, London or Bexhill)

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become T he B est and B iggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

We want to make our Digital Renewals Journey the best possible digital experience. We have significant investment in this team, and have a unique opportunity for someone to play a large part in the success of this journey.

A product manager is a talented professional who understands the digital change process, is commercially-savvy to understand the financial implications of the decisions they make, is a great stakeholder who can work with different stakeholders in different areas, and someone who is motivated by new ideas and delivering genuinely transformational change.

Job details

• Manage performance on the area of the renewals journey focused on retaining customers
• Own the commercial and customer KPIs that will determine the performance of the journey
• Mange regulatory responsibilities associated with the role – for example ensuring relevant consumer duty considerations are considered in the management of journey performance
• Mange the change process of initiatives you come up with – whether they are digital, marketing, operational, or something that touches multiple parts of the business
• Analyse data to understand trends, impacts, or forecast future performance
• Work with experienced product designers to create impactful journeys that improve experiences for our customers

Essential skills/experience:

• Experience managing digital change
• Experience owning a P&L or responsibility for metrics that have significant impact on a companies profitability
• Conversion Rate Optimisation/Multi-variate journey testing
• Working with a large operation, understanding channel-shift dynamics between digital and other channels
• Experience working in a regulated industry, preferably the General Insurance industry.

The interview process

Our interview process involves the below:

• 1st stage interview with hiring leader

• 2nd interviewwith hiring leader and a peer.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website

Benefits: inaddition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

19/08/2025

About Us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.

It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Learn more about #LifeatHD

If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories