Digital Product Manager

inploi; Hemel Hempstead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading digital product company is seeking a Product Manager (WiFi & Connectivity) to drive the development of innovative solutions across its parks. This role involves managing the product from inception to rollout, collaborating with cross-functional teams, and leading a hybrid work environment. The ideal candidate should have strong product management skills, experience in a high-traffic environment, and the ability to think creatively while focusing on guest satisfaction.

Benefits

25 Days Holiday + Bank Holidays

Annual bonus

20% discount on Haven and Warner Hotels

Comprehensive wellbeing support

Qualifications

• Proven experience rolling out guest-facing products at scale.
• Strong background in product management in high-traffic B2C environments.
• Knowledge of UX design and product methodologies.

Responsibilities

• Create, deliver, and manage digital products that support business objectives.
• Lead the product roadmap for WiFi & Connectivity.
• Manage end-to-end product development from user stories to market.

Skills

Product management

Stakeholder management

Creative problem-solving

Communication

Agile methodologies

Job description

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR

Product Manager (WiFi & Connectivity)
Location: Field Based – Regular UK Travel
Contract Type: 12 Month FTC
Salary: Competitive annual salary + bonus and benefits

Your Opportunity

We’re looking for a curious and entrepreneurial ProductManager to lead on transforming a successful WiFi and connectivity trialinto a polished, scalable solution to be rolled out across all our parks in2026. This is a chance to be part of an exciting and rewarding project thatwill enable our digital products and services to work across our parks andcreate an experience that delights our guests, owners, and teams while drivingboth NPS and revenue.

Working as part of our Digital Product team, you’ll own theend-to-end journey – from installation to sales, through to support. You’llcollaborate closely with stakeholders across Digital, Operations, andTechnology, ensuring we deliver a product that’s robust, guest-centred, andcommercially impactful.

What you’ll be doing

• Create,deliver, and manage digital products that support our business objectivesand delight our guests.
• Leadthe product roadmap for WiFi & Connectivity within our Tribestructure.
• Overseeproduct discovery, including user research, analytics, market insights,and experimentation.
• Manageend-to-end product development – from user stories to testing andgo-to-market.
• Collaboratewith cross-functional teams including UX, engineering, operations, andcontact centre.
• Ensurecompliance, user safety, and alignment with brand strategy and guidelines.
• Leadthe roll-out of WiFi and connectivity solutions across multi-siteoperations.
• Usedata to track performance, measure outcomes, and optimise future delivery.
• Championinnovation, experimentation, and continuous learning.
• Keepguests and owners at the heart of every decision.

What we’d like you to bring

• Provenexperience rolling out guest-facing products at scale, ideally acrossmulti-site businesses.
• Strongbackground in product management within high-traffic B2C or digitalenvironments.
• Knowledgeof UX design, agile frameworks, and product methodologies.
• Experienceworking within technology, telecoms, or hardware/software products.
• Commercialacumen with a focus on both NPS and revenue growth.
• Excellentcommunication, stakeholder management, and influencing skills.
• Abilityto think differently, solve problems creatively, and challenge the statusquo.
• Willingnessto travel regularly across the UK.
• Aself-starting, entrepreneurial mindset – excited by leading a global firstrollout.
• Commitmentto placing guests and owners at the centre of everything you do.

What’s In It For You?

• 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
• Annual bonus
• 20% discount on both Haven and Warner Hotels holiday for you, family and friends
• Comprehensive wellbeing support
• Access to the Bourne Leisure corporate box at the O2 Arena ,London
• Exclusive discounts with corporate partners
• Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
• Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, whichincludes Haven & Warner Hotels. We have 9,000 fantastic team members and 39beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptionalpeople and teams. At Haven, we take pride in our Breath of Fresh Air culture,which focuses on valuing and supporting every team member. We prioritiseopenness and transparency in our interactions allowing our team members to betheir authentic selves.

We operate a hybrid working model, meaning 50% of yourworking week will be spent at the office, occasionally on Park, or at externalevents.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may containa presentation or skills test, depending on the role. If you require anysupport or reasonable adjustments to help you perform at your best during thisprocess, please let us know.

Diversity, equity, and inclusion are at the heart of who weare and what we do. Our commitment to these values is unwavering and they arecentral to our mission. We encourage applications from all backgrounds,communities and industries and we are happy to discuss any reasonableadjustments or flexibility that you may require, including whether a role canbe part-time or a job-share.

We genuinely care about every candidate's experience duringthe recruitment process and are here to provide support where we can. If yourequire any assistance or reasonable adjustments while applying, please don'thesitate to reach out to us at [e-mail].