Digital Product Manager

Hargreaves Lansdown PLC; Bristol; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Discretionary bonus

25 days annual leave

Flexible working options

Private medical insurance

Health care cash plans

Job summary

Hargreaves Lansdown PLC in Bristol is seeking a Digital Product Manager to own product strategy and delivery. The role is permanent and full-time, with a 37.5 hour week and a hybrid mix of home and office work.

You will lead the product from concept through to delivery, partnering with engineers and operations to validate opportunities using AI, data and experimentation. The role offers a strong emphasis on measurable outcomes and stakeholder collaboration.

Qualifications

• Proven experience as a Product Manager, ideally within financial services or regulated sectors.
• Evidence owning measurable outcomes and making prioritisation decisions based on data and value.
• Strong product discovery, experimentation and delivery experience.

Responsibilities

• Define, drive and own the product vision, roadmap and outcomes.
• Lead journey digitisation and automation to replace manual processes.
• Drive improvements in client experience and efficiency using data and insight.
• Build prototypes and experiments using AI-assisted tools to validate ideas.

Skills

Product management

AI

Data analysis

Stakeholder management

UX understanding

Job description

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for. We’d love to hear from you!

About the role

Hargreaves Lansdown (HL) is looking for an experienced Product Manager to join the team. We are looking for an AI-enabled product builder who can identify opportunities, validate ideas and deliver measurable outcomes across client journeys, operations and technology.

How we work

We believe Product Managers should be builders, not coordinators. We expect Product Managers to use modern AI-assisted tools to accelerate discovery, analysis, prototyping, experimentation and delivery. We favour evidence over opinion, outcomes over output and learning over process. We encourage Product Managers to get hands-on, building prototypes, testing ideas and working directly with engineers to validate opportunities.

What you'll be doing

• Define, drive and own clear product vision, roadmap and measurable outcomes for your product area.
• Lead journey digitisation and automation, replacing manual and paper-based processes with scalable digital capabilities.
• Drive measurable improvements in client experience, operational efficiency and business value using data, experimentation and insight.
• Identify, validate and prioritise opportunities using client feedback, operational data, market insight and commercial analysis.
• Build prototypes and experiments using digital and AI-assisted tools to validate assumptions before committing engineering investment.
• Apply data, AI, automation and intelligent workflow capabilities to improve client and colleague experiences.
• Work closely with engineering to understand platform constraints, technical debt and capability reuse opportunities.
• Partner with operations teams to reduce manual effort, avoidable contact and failure demand.
• Make clear prioritisation decisions based on value, opportunity cost, client impact and technical feasibility.
• Measure outcomes and use evidence to decide whether initiatives should be scaled, improved, simplified or stopped.
• Champion your products by communicating decisions, trade-offs, progress and value to stakeholders.
• Ensure products comply with relevant regulatory requirements within the financial services industry.

About you

An AI-capable product builder who can identify value, validate ideas, shape investment decisions and deliver measurable outcomes across client journeys, operations and technology.

• Proven experience as a Product Manager, ideally within financial services, fintech or another regulated sector.
• Can evidence owning measurable outcomes and making prioritisation decisions based on evidence, value and trade-offs.
• Strong product discovery, experimentation and delivery experience.
• Comfortable building prototypes and using AI and other tools to accelerate learning and decision making.
• A track record of successfully launching and managing digital products from conception through to demise.
• Strong analytical and problem‑solving skills, with the ability to translate quant and qual insight into product decisions.
• Able to work effectively with engineers, understanding technical constraints, APIs, platform capabilities and delivery trade‑offs.
• Strong communication, presentation and stakeholder management skills.
• A solid understanding of user experience (UX) principles and design thinking.
• Highly accountable, able to independently identify opportunities, shape investment decisions and deliver measurable outcomes with minimal direction.

Interview process

The interview process for this role consists of two stages, including competency and technical questions, along with a presentation.

Working Schedule

The Digital Product Manager role is a permanent, full-time position, working 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS1 5HL, and hybrid working is available, where you can work from home and in the office.

Why us?

Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and outpatient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year * dependant on role level ** only available to select during our annual benefits window, in November each year

Diversity and inclusion

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce.

We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

Hargreaves Lansdown is the UK's number one platform for private investors. Our purpose is to empower people to save and invest with confidence, and today, we are trusted with more than £120 billion by over 1.7 million clients. We are based in the heart of Bristol now with over 2,000 colleagues. We believe we have a workplace like no other, with constant learning, dynamic teams and a great ethos. We're steered by our core values that promote service, quality, innovation, and opportunity in everything we do. For more information about careers at HL and to see all our vacancies, please visit our careers website.