Digital Product Manager

hargreaveslansdown; Bristol; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Discretionary annual bonus

Annual pay review

Job summary

Hargreaves Lansdown is seeking an experienced Digital Product Manager to join our team. You will own product outcomes across client journeys, operations and technology, using data, AI and experimentation to drive measurable improvements in client experience and efficiency.

You'll work closely with engineering, design and operations, building prototypes, validating opportunities and delivering value while complying with financial services regulations.

Qualifications

• Proven experience as a Product Manager, ideally within financial services or regulated sectors.
• Ability to identify value, validate ideas and deliver measurable outcomes across client journeys, operations and technology.
• Strong discovery, experimentation and delivery capabilities.

Responsibilities

• Define, drive and own product vision, roadmap and measurable outcomes for your product area.
• Lead journey digitisation and automation, replacing manual processes with scalable digital capabilities.
• Drive improvements in client experience and business value using data, experimentation and insight.
• Identify and prioritise opportunities using client feedback, data, market insight and commercial analysis.
• Build prototypes and experiments using digital and AI-assisted tools to validate assumptions.

Skills

AI-capable product builder

Product Manager experience

Analytical problem-solving

Stakeholder management

UX understanding

Job description

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

We know that sometimes people can be put off applying for a job if they don't tick every box.

About the role

Hargreaves Lansdown (HL) is looking for an experienced Product Manager to join the team. We are looking for an AI-enabled product builder who can identify opportunities, validate ideas and deliver measurable outcomes across client journeys, operations and technology. Working closely with engineering, design and operations teams, you'll own product outcomes and use data, experimentation, automation and AI to improve client experience, operational efficiency and business value.

How we work

We believe Product Managers should be builders, not coordinators.

We expect Product Managers to use modern AI-assisted tools to accelerate discovery, analysis, prototyping, experimentation and delivery.

We favour evidence over opinion, outcomes over output and learning over process.

We encourage Product Managers to get hands-on, building prototypes, testing ideas and working directly with engineers to validate opportunities.

What you'll be doing

• Define, drive and ow n clear product vision, roadmap and measurable outcomes for your product area.
• Lead journey digitisation and automation, replacing manual and paper-based processes with scalable digital capabilities.
• Drive measurable improvements in client experience, operational efficiency and business value using data, experimentation and insight.
• Identify , validate and prioritise opportunities using client feedback, operational data, market insight and commercial analysis.
• Build prototypes and experiments using digital and AI-assisted tools to validate assumptions before committing engineering investment.
• Apply data, AI, automation and intelligent workflow capabilities to improve client and colleague experiences.
• Work closely with engineering to understand platform constraints, technical debt and capability reuse opportunities.
• Partner with operations teams to reduce manual effort, avoidable contact and failure demand.
• Make clear prioritisation decisions based on value, opportunity cost, client impact and technical feasibility.
• Measure outcomes and use evidence to decide whether initiatives should be scaled, improved, simplified or stopped.
• Champion your products by communicating decisions, trade-offs, progress and value to stakeholders.
• Ensure products comply with relevant regulatory requirements within the financial services industry.

About you

• An AI- capable product builder who can identify value, validate ideas, shape investment decisions and deliver measurable outcomes across client journeys, operations and technology.
• Proven experience as a Product Manager, ideally within financial services, fintech or another regulated sector.
• Can e vidence owning measurable outcomes and making prioritisation decisions based on evidence, value and trade-offs.
• Strong product discovery, experimentation and delivery experience.
• Comfortable building prototypes and using AI and other tools to accelerate learning and decision making.
• A track record of successfully launching and managing digital products from conception through to demise .
• Strong analytical and problem-solving skills, with the ability to translate quant and qual insight into product decisions.
• Able to work effectively with engineers, understanding technical constraints, APIs, platform capabilities and delivery trade-offs.
• Strong communication , presentation and stakeholder management skills.
• A solid understanding of user experience (UX) principles and design thinking.
• Highly accountable, able to independently identify opportunities, shape investment decisions and deliver measurable outcomes with minimal direction.

Interview process

The interview process for this role consists of two stages, including competency and technical questions, along with a presentation.

Working Schedule

The Digital Product Manager role is a permanent, full - time position , working 37.5 hours per week, Monday to Friday. Our office is based in Bristol, BS1 5HL , and hybrid working is available , where you can w ork from home and in the office.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

Discretionary annual bonus * and annual pay revi