Digital Process Manager

Fragomen; London; On-site; GBP 50,000 - 90,000; Full time

Job description

Job Description

Role: Digital Process Manager - EMEA

Team: Corporate - Process

Contract: Full-time, permanent

Location: UK or European offices will be considered

This is a newly created role that sits within our corporate function and will focus on the firm's digital transformation.

About the role:
The Digital Process Manager is responsible for shaping the firm’s digital future and improving operational efficiency, through automation and process improvements. This role involves a combination of process improvement, technology implementation, and strategic planning to enhance efficiency, reduce costs, and drive digital transformation.

Digital Process Strategy & Optimization

• Design, implement and optimize end-to-end digital processes to improve efficiency and reduce operational costs.
• Establish KPIs and analytics frameworks to measure the impact of digital transformation.
• Support the integration and deployment of chosen digital tools and technologies, ensuring they are effectively integrated into existing processes, as well as identifying and implementing automation opportunities such as AI & RPA.
• Align digital processes with business goals and transformation strategies.
• Analyse current state processes, future state processes, and the interim stages to change.
• Lead and execute process improvement projects from initiation to completion, ensuring timely delivery and alignment with business objectives.
• Develop project plans, timelines, and budgets, and manage resources to achieve project goals.
• Create persuasive business cases that clearly define value propositions, forecast ROI, and guide strategic decision-making by analysing business needs, financial data and operational insights.
• Collaborate with cross-functional teams to drive the successful and timely implementation of process changes, ensuring ongoing optimization and continuous improvement during and post implementation.

Stakeholder Engagement

• Drive digital culture and innovation within the organization.
• Organise & facilitate stakeholder workshops to design functional requirements for new processes and technologies, working with cross functional team(s).
• Act as a bridge between technology, business units, and leadership to ensure a smooth transformation process.
• Address resistance to change by demonstrating tangible benefits of digital initiatives and change management strategies.
• Work closely with department heads and senior management to understand business needs and ensure process improvements align with organizational goals.
• Communicate process changes and benefits to stakeholders at all levels of the organization.

Compliance & Risk Management

• Ensure that all business processes comply with relevant regulations, standards, and best practices.
• Identify potential risks associated with process changes and develop mitigation strategies.
• Monitor and report on the impact of process improvements on compliance and risk.

About you:

• Bachelor or Master’s degree in Business Administration, Digital Transformation, Innovation Management, Operations Management, Information Technology, or a related field preferred.
• Strong experience in digital transformation, workflow automation, business process management, process improvement, or related roles.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
• Proven experience leading cross-functional teams and managing large-scale projects.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Proficiency in process modelling tools, project management software, and data analysis tools.
• Hands-on experience in a similar role.

Fragomen:

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.