Digital Print Field Service Engineer

Taylor Higson; England; On-site; GBP 30,000 - 40,000; Full time

Job description

Digital Print Field Service Engineer
£30-£40k plus package
Field based primarily covering the South of England

We are pleased to be working in partnership with a manufacturer and leader in imaging and document solutions to assist in their search for a highly skilled Field Service Engineer.

In this field-based role, you will be responsible for the installation, servicing, and maintenance of high-end print equipment and software, ensuring top-level performance and customer satisfaction. This position involves extensive travel, primarily across the Midlands and South, and occasionally further afield based on workload.

You will also assist with end-user installs and training, provide technical support, and play a key role in troubleshooting and escalating issues when required.

We are particularly interested in engineers that have worked with toner-based production print equipment, i.e., Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series, or similar.

Key Responsibilities:

• Install, service, and maintain a range of production print equipment and software.
• Troubleshoot and resolve customer-reported technical issues, both remotely and on-site.
• Monitor remote diagnostic tools to pre-empt issues and schedule proactive maintenance.
• Coordinate installations with internal teams to ensure smooth deployment.
• Keep service agents updated with the latest technical bulletins and firmware updates.
• Escalate unresolved issues to technical specialists or management as required.
• Ensure compliance with Health & Safety regulations and maintain confidentiality.

About You:

• A minimum of 3 years experience in a similar role as a field service engineer on digital / toner-based print production equipment.
• Strong electro-mechanical fault-finding skills.
• HNC in mechanical/electrical engineering or industry equivalent experience.
• Knowledge of Fiery is highly advantageous.
• Excellent customer service and problem-solving skills.
• Ability to work independently and travel extensively across South and Midlands region, with occasional travel further afield when required.
• A valid UK driving licence is essential.

What’s in it for You?

A salary of up to £40k based on experience, including performance-related bonus, company car/car allowance, enhanced pension contributions, private health and life assurance schemes, 26 days holidays plus Bank Holidays, and more.

This is an urgent hire - get in touch today for immediate consideration!