Digital Practice Support Apprentice

QA Limited; Ayr; On-site; GBP 15,000; Full time

Job summary

A healthcare practice in Scotland is seeking a Digital Practice Support Apprentice to assist with patient care and communication. The role involves managing appointments, processing prescriptions, and ensuring excellent service delivery. The ideal candidate is confident, eager to learn, and possesses strong communication skills. The position offers a salary of £14,133.60 per annum and the chance to gain a recognized qualification while working.

Benefits

5 weeks annual leave plus 10 public holidays

Overtime opportunities

Staff social events

Uniform tops provided

Qualifications

• Confident with a calm, professional manner.
• Eager to learn and develop new skills.
• Good communicators with strong interpersonal skills.

Responsibilities

• First point of contact for patients, triaging requests.
• Managing clinical email inbox for timely communication.
• Processing repeat prescription requests in line with protocols.

Skills

Communication skills

Organisational skills

Professionalism

Calm under pressure

Interpersonal skills

Job description

About the role:

We are seeking Digital Practice Support Apprentices to join our busy practice team. This is an excellent opportunity for individuals who are eager to learn, thrive in a fast-paced environment, and are keen to build a career within the sector.

As the first point of contact for patients, you will play a vital role in ensuring our practice delivers excellent patient care through effective communication, organisation, and professionalism, complying with NHS and Practice confidentiality policies at all times.

Responsibilities:

• First point of contact by triaging personal and telephone requests for appointments, home visits, telephone consultations, and test results; signposting patients to the appropriate healthcare professional or service.
• Digitally scanning and uploading paper documents into the Workflow system to ensure secure and efficient document sharing.
• Managing and monitoring the clinical email inbox on MS Outlook to support timely communication and coordination. Taking messages and relaying information to relevant team members.
• Processing repeat prescription requests in line with Practice protocols and procedures.
• Overseeing and maintaining the practice's appointment booking system, EMIS, to ensure smooth operation. You will become a system expert on this.
• Booking and processing routine blood tests and sample collections and referrals through SCI gateway.
• Communicating test results to patients as appropriate via systems like Medical Messenger.
• Handling and distributing incoming and outgoing mail accurately and efficiently.
• Coordinating ambulance transport bookings as required.

We are looking for apprentices who are:

• Confident with a calm, professional manner.
• Willing to take on instruction and feedback.
• Resilient and able to work under pressure.
• Eager to learn and develop new skills.
• Polite and well-presented.
• Able to multi-task effectively in a fast-paced environment.
• Good communicators with strong interpersonal skills.

Salary: £14,133.60 per annum.

Working hours: 36 hours per week over 4 days, between 8am - 5.30pm, Monday to Friday.

Benefits:

• 5 weeks annual leave plus 10 public holidays.
• Overtime opportunities.
• Staff social events (e.g., Christmas party).
• Uniform tops provided.

Future prospects:

One successful apprentice will have the opportunity to remain in employment with the Practice and progress within the team upon completion of the apprenticeship.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!