Digital Planning Lead (Associate Director)

Capstone Hill Search; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company in London seeks a Digital Planning Lead (Associate Director) to enhance its innovation hub. This role involves leading integrated digital strategies, managing client relationships, and driving teamwork to achieve impactful communications. Ideal candidates will have extensive experience in digital customer journeys and proven agency leadership.

Qualifications

• Experience at SAD / Associate Director level in an agency.
• Knowledge of integrated communications and PR.
• Proven record in digital engagement strategies.

Responsibilities

• Lead development of digital strategies for integrated clients.
• Manage client relationships and direct campaign phases.
• Champion client satisfaction and team collaboration.

Skills

Digital customer journey planning

Client relationship management

Creative strategy

Lead generation

Proposal writing

Job description

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Digital Planning Lead (Associate Director), London

Client: Capstone Hill Search

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 1349eb8a3cf5

Job Views: 4

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

We are looking for a Digital Planning Lead to become a catalyst for further development of our head office innovation and creative hub. The person in this role would work alongside the data and insights team, creative strategists, content and publishing experts, and creatives to help sector teams build compelling, effective, and inspirational communications strategies and campaigns. You will already be operating at SAD / Associate Director level in an agency environment and will be well accustomed to the world of PR and integrated communications.

You will bring knowledge of digital customer journey planning across influencer, social, SEM, display, and eCommerce. You will lead a team that develops digital strategies and eco-system plans for integrated clients across the entire digital consumer journey. You and the team would work closely with the content + publishing team and the data + measurement teams to ensure the solutions seamlessly blend earned, owned, paid, and shared media strategies both online and offline.

We are looking for someone who can:

• Bring a deep knowledge of strategies for consumer engagement across the digital consumer journey from awareness to engagement through to purchase. Understand the connection and impact of elements of the strategy including influencer marketing, social campaigns, search engine marketing (SEM), display advertising, and eCommerce.
• Act as lead client contact during the relevant phases of campaigns and develop comprehensive digital strategies that incorporate industry best practices and are integrated and aligned with existing plans.
• Develop digital planning strategies across the earned, owned, paid, and shared spaces and demonstrate business impact throughout the entire digital consumer journey.
• Develop standards, systems, and best practices for digital planning strategies, including their maintenance and real-time development.
• In conjunction with data + measurement teams, define new ways to help measure the ROI of digital campaigns, define KPIs, and implement measurement and reporting methods to gauge success for client campaigns.
• Champion the importance of client satisfaction and service within the team, leading by example and encouraging positive client relationship-building behavior and outstanding work.
• Work well within a collaborative, integrated team dynamic, demonstrating a proven ability to run a team, control timelines and budgets, anticipate issues, and work towards solutions for complex problems.
• Be a natural business developer with exceptional creative and proposal writing skills. Have the confidence and presence to act as an agency spokesperson, participating in thought leadership opportunities, public speaking at key trade shows, conferences, etc.