Digital Performance & Operations Lead

Nestlé; Crawley; Hybrid; GBP 60,000 - 72,000; Full time

Job summary

Nestlé Purina is seeking a Digital Performance & Operations Lead to drive digital marketing initiatives and support strategic goals. This role plays a crucial part in enhancing digital capabilities, managing projects, and collaborating with stakeholders to ensure compliance and achieve marketing success. The candidate will need a strong background in digital data and technology, along with leadership skills to navigate complex projects in a dynamic environment.

Benefits

Pension Scheme

Flexible Working

25 Days Holiday + Flex Days

Bonus Scheme

Qualifications

• Experienced in the Digital ecosystem covering search, content, CRM, etc.
• Familiar with Agile and Waterfall methodologies.
• Proven ability to lead digital projects effectively.

Responsibilities

• Lead Digital Marketing Technology Roadmap and execution.
• Manage key marketing technology projects ensuring alignment.
• Ensure compliance with GDPR and other data standards.

Skills

Web Analytics

Project Management

Data and Analytics

Stakeholder Engagement

Education

Degree in Data or Technology

Tools

Google Analytics

CMS Solutions

Job description

Position Snapshot

Business Area: Nestlé Purina

Job Title: Digital Performance & Operations Lead

Location: Gatwick (Hybrid 2-3 days a week in the office)

Salary up to £72,000 depending on experience + potential bonus + car allowance + generous pension + 12 additional flex days on top of 25 day holiday entitlement + many other excellent benefits!

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

Position Summary

Here at Nestlé Purina, we are currently recruiting for a talented individual to join us, as a Digital Performance & Operations Lead, reporting into the Head of Digital. In this role, you will take the lead in driving our digital marketing technology roadmap and supporting our ambitious digital goals across the Purina UK&I brand portfolio. You will be responsible for the strategic planning, integration, and implementation of Purina UK's digital marketing technology roadmap.

At Nestlé PURINA Pet Care, we're passionately committed to helping pets enjoy happier, healthier and longer lives because we're pet owners too. As a world leading company in pet care and nutrition, Nestlé PURINA has been helping pets live healthy, happy lives for over 85 years. We are proud to produce some of the UK’s best loved brands including FELIX, WINALOT, GOURMET, BAKERS and PURINA ONE, trusted and bought by millions of pet owners.

A day in the life of a Digital Performance & Operations Lead…

With a focus on digital performance, you will play a key role in driving our digital ambition and shaping the future of our business. This role will enable our marketing brand teams to achieve their digital ambitions, including initiatives related to Customer Data Platforms (CDP), Salsify, website improvements, and Direct-to-Consumer (D2C) development. Your responsibilities will include:

• Digital Marketing Technology Roadmap: Lead the planning and execution of the Digital Marketing Technology Roadmap to support marketing initiatives and enhance digital capabilities.
• Project Management: Act as both Project Manager and Product Owner for key marketing technology projects, ensuring alignment with Purina UKI’s strategic goals.
• Stakeholder Engagement: Collaborate with internal and external stakeholders, including Purina Studios, EMENA Brand & Comms, and Nestlé Global IT Teams, to champion digital initiatives.
• Compliance and Security: Ensure adherence to legal and security standards across consumer data and digital platforms, including GDPR and data privacy regulations.
• Website Management: Serve as the Technical Product Owner for Purina UKI websites, leading the development of functionalities that meet current and future brand needs.
• Vendor Management: Oversee relationships with third-party vendors, ensuring quality, accuracy, and cost-effective practices in technical and CRM projects.
• Measurement Framework: Support the development of a cohesive measurement framework and dashboards for Marketing and CX teams, helping to define the value of data across the consumer funnel.
• Data Integration: Lead the consolidation of consumer PII data feeds, ensuring compliance and alignment with our eCRM strategy.
• Market Insights: Stay updated on Nestlé developments in technology solutions to leverage opportunities for Purina UKI’s digital evolution.

What Will Make You Successful

We are looking for an experienced Digital Data & Technology professional, ideally qualified to degree level (or equivalent). You’ll have extensive experience across the Digital ecosystem including search, content, websites, CRM, channels, and platforms and proven ability to lead the digital roadmap and implementation to enable business & brand strategies. You will be passionate, tenacious; results focused and enjoy working in a highly energetic and exciting environment. You’ll also have:

• Strong web analytics knowledge and experience.
• Project and budget management experience.
• Familiarity with Agile and Waterfall methodologies and project management tools.
• Technical knowledge of web development, CMS solutions, and basic HTML/CSS.
• Experience in managing multi-channel Digital projects with internal and external stakeholders.
• Knowledge of Data and Analytics, with the ability to turn technical jargon into business-friendly language.
• Familiarity with Google stack, including Google Analytics, GTM, Search Console, and Optimise.

And finally, you will feel comfortable challenging the status quo, have a passion to learn, and understand the importance of building positive relationships across stakeholders. You will thrive in an environment that is often ambiguous, navigating yourself and stakeholders to positive solutions.

What You Need To Know

What can we offer in return? Great benefits including a competitive salary, bonus scheme, flexible working, 25 days holiday plus statutory holidays plus flex leave, pension scheme, and a focus on personal development and growth.

The closing date for this role is 14th July 2025.

We will consider candidates as they apply and may close the advertisement early if enough applications are received, so please apply promptly.

At Nestlé, our values are rooted in respect. We embrace diversity and give everyone the chance to be their best. We strongly encourage people of all gender identities, ethnicities, disabilities, and members of the LGBT+ community to apply. If needed, let us know how we can accommodate you during the application process. Learn more about our Colleague Networks: Diversity, equity and inclusion | Nestlé.

We are committed to equal opportunity and may collect relevant data during the application process. Be yourself—everyone else is taken!