Digital Outreach and Strategic Impact Lead | Kent and Medway NHS and Social Care Partnership Trust

Kent and Medway NHS and Social Care Partnership Trust; Maidstone; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare organization in Maidstone is seeking a Digital Outreach and Strategic Impact Lead to enhance community involvement in mental health services. The role includes developing outreach strategies, managing online campaigns, and collaborating with service users to improve service design. The ideal candidate has a background in digital communications, community engagement, and an understanding of mental health issues. This position offers the opportunity for professional development and the chance to make a meaningful impact in the community.

Benefits

Exceptional professional development opportunities

Supportive and diverse working environment

Qualifications

• Experience in developing outreach strategies for community engagement.
• Knowledge of mental health services and social factors affecting health.
• Ability to manage and report on the impact of outreach work.

Responsibilities

• Develop outreach strategies to grow the Co-creation Community.
• Design and deliver creative online campaigns.
• Facilitate partnership working with service users and staff.

Skills

Digital communication expertise

Community engagement

Social media management

Analytical skills

Education

Relevant degree or equivalent experience

Tools

Digital content creation tools

Job description

We are seeking a digital communications innovator with a passion for community impact. If you believe that lived experience should shape the future of mental health services, we have an exciting opportunity for you.

The newly formed involvement and engagement department is building a co-creation community that puts patients, carers, and local voices at the heart of everything we do. As the Digital Outreachand Strategic Impact Lead, you will play a critical role in making this vision a reality by harnessing the power of digital platforms to inspire, engage, and involve people in meaningful ways.

You will develop outreach strategies to grow and energise our Co-creation Community, bringing together service users, carers, families, and local partners. You will design and deliver creative online campaigns that invite people to shape services and share their views. You will also develop and manage digital tools and content to support involvement through social media and other interactive platforms.

Following the development of an ambitious Co-creation strategy, you will manage and report on the impact of our involvement work, helping us to understand and amplify the differences that co-creation makes to service design and patient outcomes. You will collaborate with internal and external communities to EMB co-creation principles across the trust.

Support the development of a modular training programme for Co-creation Community members to allow them to use their lived experience to inform service development and improvement.

Support members of the Co-creation Community to access relevant training to enable and empower them to use their views and experience to inform co-creation projects.

Have an appreciation of the social factors of mental ill health and the compounding effects of health inequalities, i.e., social exclusion from mainstream activities, discrimination, stigma, etc, which contribute to extraordinary physical ill health.

Have an appreciation of the challenges facing people and families in accessing mental health services.

Facilitate partnership working with staff, service users and their families and carers to ensure involvement is considered in models of care.

Effectively manage own time to meet the needs of the business and those of the wider team.

Contribute to the achievement of any business priorities within the Department.

Support cocreation in developing new policies or policy changes to support service user and carer voices and perspectives to be heard and acted upon throughout trust policies.

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every day
We deliver brilliant care through brilliant people

Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videosRecruitment - YouTube

Please see the attached job description for full details of the main duties and responsibilities of the role.


This advert closes on Thursday 7 Aug 2025