Digital Operations Support Apprentice. Job in Glasgow Education & Training Jobs

QA Apprenticeships; Glasgow; On-site; GBP 14,000 - 16,000; Full time

Job summary

A leading training provider seeks a motivated Digital Operations Support Apprentice in Glasgow. This role offers hands-on experience in digital operations, with opportunities for professional development and a nationally recognized SCQF Level 6 qualification. You will assist with managing training qualifications and supporting the Operations Team, providing a foundation for a successful future career.

Benefits

Annual performance and salary reviews

Company pension scheme

Staff benefits scheme

Career progression opportunities

Staff training and development programs

Qualifications

• Confident and professional with excellent communication skills.
• High attention to detail and organizational skills.
• Experience in following specifications and a willingness to learn.

Responsibilities

• Provide 1st line support for the Operations Team.
• Manage delegate information using Dante CRM.
• Respond to and resolve support tickets efficiently.

Skills

Communication

Organizational Skills

Time Management

IT Skills

Education

SCQF Level 6 qualification

Tools

Dante CRM

Microsoft Office

Microsoft SharePoint

XAMS

CITB ITC

CITB SSP

Job description

About us:
Are you ready to launch your digital career with a company that's shaping the future of training and education? At McCrae Training, we're looking for a bright, motivated individual to join our dynamic team as a Digital Operations Support Apprentice.

This is your chance to gain hands-on experience in the fast-moving world of digital operations while working towards a nationally recognized qualification! You will be invigilating training courses, using SQA Connect and SQA Solar to manage qualifications and view candidate registration, along with the online assessment delivery platform.

Main Responsibilities:

• Provide 1st line support for the Operations Team.
• Support sales, delivery staff, and learners collaboratively.
• Respond to and resolve support tickets, escalating when necessary.
• Become the business systems expert for task management and report creation.
• Utilize Dante CRM to manage delegate information, supporting a data-driven approach to learner management.
• Communicate effectively with internal teams and external stakeholders via Microsoft Outlook.
• Use Microsoft SharePoint to access, share, and co-edit documents securely.
• Maintain Dante digital records and workflows in compliance with organizational standards.
• Use XAMS for e-assessments.
• Utilize CITB systems (CITB ITC and CITB SSP) for courses and online testing.

Desired Skills and Attributes:

• Confident, outgoing, and professional with excellent communication skills.
• High attention to detail, with strong organizational and time management skills.
• Ability to work independently, using initiative in a fast-paced environment.
• Strong IT skills, particularly in Microsoft Office, with the ability to present information clearly.
• Committed to completing tasks accurately and on time.
• Experience following company, client, and awarding body specifications.
• Willingness to learn and contribute to continuous improvement.

Hours of Work: 35 hours per week, Monday to Friday, 9am - 4:30pm.

Salary: To be confirmed upon interview, ranging from £14,000 to £16,000 per annum.

Benefits:

• Annual performance and salary reviews
• Company pension scheme
• Staff benefits scheme
• Career progression opportunities
• Staff training and development programs

Future Prospects: 90% of QA apprentices secure permanent employment after completing their apprenticeship, which is 20% higher than the national average.

Important Information: This vocational apprenticeship supports your specific job role. You will be fully supported by a dedicated QA skills coach and your mentor at work, who will help you develop the necessary skills, pass assessments, and provide one-to-one support. The program is designed to close skills gaps with immersive training, ensuring what you learn is applicable to your role. Upon completion, you'll receive a nationally recognized qualification at SCQF Level 6.

If you're interested in starting your career and earning a work-based qualification, APPLY NOW!

Key Skills: Foreign Office, Analysis, Banking Operations, Corporate Finance, Manual Testing

Employment Type: Trainee

Experience: Years

Vacancy: 1

Yearly Salary: £14,000 - £16,000