Digital Operations Support Analyst

Formula 1; Biggin Hill; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Private Healthcare

Dental Care

25 days annual leave

Staff shuttle near Biggin Hill

Job summary

Formula 1 is seeking a Digital Operations Support Analyst to join the Digital Operations team. Based at Biggin Hill with travel to London-suppliers, the role supports day-to-day operations of digital products and provides coverage across up to 12 race weekends per season.

You will triage incidents, drive process improvements, document changes, and monitor live systems. Collaboration with internal and external teams is essential to ensure optimal user experiences during events.

Qualifications

• Experience in a live event operations environment.
• Experience with user-facing web applications.
• Familiarity with service-management ticketing tools and ITIL.
• Ability to document and follow procedures clearly.
• Strong communication with diverse audiences.

Responsibilities

• Triage new incidents and act as first point-of-contact for queries.
• Identify opportunities to improve processes and service delivery.
• Maintain up-to-date documentation and procedures.
• Monitor live systems and manage tickets via Kanban board.
• Provide operational support during non-functional testing and race weekends.
• Monitor user experience across digital products on multiple devices.

Skills

Live events ops

Web applications

Service management

Kanban / Agile

Stakeholder comms

Education

ITIL v3/4 Foundation

Tools

Jira

Confluence

MS Teams

Job description

Are you ready to make your mark in the world of Formula 1?At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.Role Overview:We are looking for a Digital Operations Support Analyst to join our Digital Operations team. Reporting into our Senior Digital Operations Manager, this role will support the day-to-day operations of Formula 1’s digital products, with occasional travel to our London based suppliers. This role will also be part of the team supporting up to 12 race weekends per season from our Media & Technology Centre in Biggin Hill.Main Duties and Responsibilities:Manage the new work items coming into the Digital Operations team by performing initial triage on newly-raised incidents and being the first point-of-contact for queries and service requests.Identify and pursue opportunities to enhance existing processes, ways-of-working and other service improvements. Actively take ownership of documentation and processes and ensuring it remains up-to-date.Continual monitoring of live systems.Proactive ticket management of the Digital Operations workload via the Kanban board.Work closely with internal and external teams via MS Teams, email and regular calls to progress issues and understand the operational implications of changes within releases.Provide operational support during non-functional testing of digital products.Race weekendsExecute the operational procedures during race weekends to support live digital products.Proactively monitor all elements of the user experience across F1’s digital products across various devices throughout the weekend, in conjunction with partner teams.Be the ‘voice of the customer’ in Digital Operations - highlight non-standard user experience and work closely with customer services to provide advice and understand the impact on users.Drive triage and problem resolution within live digital products in conjunction with partner teams and ensure detailed records are kept of significant events affecting service.Ensure there is robust documentation sent to our pre-race event team internally and to our partners to ensure all key changes have been communicated.undefinedWhat Are We Looking For?Personal QualitiesIn this role it is essential that you are:Able to prioritise calmly in a fast-paced environmentAbility to provide clear and concise summaries of problemsExcellent time-management and organization skillsExperiencePrior to the role it would be essential that you have :Experience within a live event operations environmentExperience in user-facing web applicationsExperience in using a Service Management trouble-ticketing toolApplication Monitoring toolsDocumenting and following proceduresAbility to understand changes to technology and their implicationsAbility and confidence to communicate clearly and effectively with a range of audiencesSome desirable experience that you may bring to the role:Non-functional testing – performance/operational acceptanceLive OTT broadcast environmentJira and ConfluenceHigh throughput web and mobile applicationsQualificationsNot essential to be successful in the role but you may also have the following qualifications:ITIL v3/4 FoundationCareer Progression - Where Can You Go Next?Potential progression could include Senior Digital Operations Support Analyst.Why join the force behind the sport?Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:Private Healthcare schemeDental Care4 x Grand Prix Paddock passes per seasonEnhanced maternity/paternity leave and other family planning policiesA free staff shuttle service running to and from surrounding trains stations near to Biggin HillFree healthy snacks in our officesSubsidised canteen in Biggin Hill, serving breakfast and lunch25 days annual leave and 8 Bank Holiday days, plus a Christmas period closureOpportunities to develop and request training for your role via our in-house Learning and Development teamDiscount on F1 merchandiseDiscount at F1’s experiences including F1 Arcade and F1 DrivePerkbox benefit portal and moreRecruitment Fraud Warning: We only communicate with candidates through official @f1.com email addresses. We will never contact you via personal email accounts, messaging apps, or request payment as part of our recruitment process. If you receive suspicious communication claiming to be from our talent team, please report it to [e-mail]:Technical