Digital Operations Officer

Royal British Legion; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading armed forces charity in London seeks a Digital Operations Officer to manage publishing tasks and contribute to digital projects. This role requires proficiency in HTML and CSS, and offers benefits such as 28 days paid holiday and a generous pension. If you enjoy a collaborative environment and problem-solving, consider applying.

Benefits

28 days paid holiday

Generous pension contributions

Flexible working options

Employee Assistance Programme

Development courses

Volunteering opportunities

Travel loans

Qualifications

• Experience in a digital role, managing content across platforms.
• Ability to work with external developers and internal teams.
• Understanding of user journey improvements and analytics.

Responsibilities

• Serve as the primary CMS super-user and content editor, managing day-to-day publishing tasks.
• Support content creation and updates across platforms.
• Assist with QA and platform operations.
• Participate in large-scale digital projects, including rebuilding main websites.
• Collaborate to improve the user journey and analytic outcomes.

Skills

HTML proficiency

CSS knowledge

Problem-solving

Collaboration

Content Management Systems (CMS)

Job description

Overview

About The Role: Are you a resourceful digital all-rounder with a solid understanding of how websites work behind the scenes? We’re looking for a confident Digital Operations Officer to become our primary CMS super-user and content editor, someone who can manage day-to-day publishing tasks while also getting stuck into wider UX, form building, QA and platform operations. This is a great opportunity to play a key part in supporting the digital presence of one of the UK’s best-known charities.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll work closely with colleagues across RBL to support content creation and updates, manage technical developments, and contribute to large-scale digital projects, including the upcoming rebuild of our main websites. Proficiency in HTML and a working knowledge of CSS are key for this role, and while JavaScript isn’t essential, it would be a welcome bonus. You’ll be joining a busy, supportive team where no two days are the same, and where your input will have a visible impact across the organisation.

This is a great role for someone who’s looking to deepen their digital experience in a hands-on, collaborative environment – whether it’s working with external developers, editing multimedia content, reviewing analytics or helping improve the user journey across our platforms. If you enjoy variety, problem-solving and seeing the results of your work come to life, we’d love to hear from you.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

Responsibilities

• Serve as the primary CMS super-user and content editor, managing day-to-day publishing tasks.
• Support content creation and updates across platforms, and contribute to wider UX and form-building activities.
• Assist with QA and platform operations, and participate in large-scale digital projects, including the rebuild of main websites.
• Utilise proficiency in HTML and CSS; knowledge of JavaScript is welcome but not required.
• Collaborate with external developers and internal teams to improve the user journey and analytic outcomes.

Benefits

• 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 14%
• Range of flexible working options may be available, depending on your role
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Range of courses delivered by learning specialists to support your development goals and objectives
• Opportunities to volunteer
• Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.