Digital Operations Manager, IT Manager, IT Support Manager

Experis - ManpowerGroup; London; On-site; GBP 60,000 - 70,000; Full time

Job description

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager

Location: London
Department: Digital Operations
Salary: £60-70k + Benefits

Company Overview:

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.

Key Responsibilities:

1. Team Leadership and Management:
   • Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
   • Allocate resources efficiently to ensure timely and successful project delivery.
   • Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.
2. Operational Oversight:
   • Oversee the daily operations of digital systems, applications, and infrastructure.
   • Ensure high availability and performance of all IT services and applications.
   • Implement and maintain monitoring systems to proactively identify and resolve issues.
3. Application Support:
   • Manage application support activities to ensure the prompt resolution of incidents and service requests.
   • Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
   • Ensure all applications are updated, patched, and maintained in line with best practices.
4. Technical Project Management:
   • Oversee the planning, execution, and delivery of technical projects.
   • Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
   • Facilitate communication and collaboration between project teams and stakeholders.
5. Cyber Security and Compliance:
   • Ensure the implementation and adherence to cyber security policies and procedures.
   • Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
   • Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.
6. Quality Assurance:
   • Oversee the end-to-end quality assurance process for all digital products and services.
   • Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
   • Ensure quality assurance processes are followed to maintain high standards.
7. Strategic Planning and Improvement:
   • Develop and implement strategies to enhance digital operations and IT service delivery.
   • Identify opportunities for process optimisation and efficiency gains.
8. Stakeholder Communication:
   • Act as the primary point of contact for all digital operations-related matters.
   • Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
   • Facilitate effective communication between IT teams and business units.
9. Problem Solving and Incident Management:
   • Manage and resolve high-priority incidents and critical issues.
   • Conduct root cause analysis and implement corrective actions to prevent recurrence.
   • Develop and maintain incident response plans and procedures.

Requirements:

• Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
• Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
• Excellent understanding of IT infrastructure, application support, and digital operations.
• Demonstrated experience in managing technical projects and ensuring successful delivery.
• In-depth knowledge of cyber security principles and compliance requirements.
• Strong understanding of quality assurance processes and methodologies.
• Exceptional problem-solving and analytical abilities.
• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Familiarity with IT service management (ITSM) frameworks such as ITIL.
• Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.

What We Offer:

• Competitive salary and benefits package.
• A dynamic, collaborative work environment with opportunities for professional development and growth.
• A chance to lead and shape the future of digital operations.